Brian Queen Email
Head Of Customer Service @ NCFE
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Brian Queen Location
- Washington, GB
Brian Queen Work
- Head Of Customer Service @ (May 2021 - Present)
- Contact Center Manager @ npower (September 2016 - April 2021)
- Senior Operations Manager @ npower (June 2015 - September 2016)
- Lean Lead and Lean Specialist @ npower (January 2014 - May 2015)
- Earlier Roles (Operations Manager, Team Leader, Customer Service Advisor) @ npower (August 2001 - January 2014)
Brian Queen Education
- Queen Elizabeth 6th Form College, Darlington 1995-1997
- Carmel R.C. Comprehensive, Darlington 1990-1995
- Northumbria University
Level 7 Senior Leader (Business Administration and Management, General)
2025
Brian Queen Skills
- Analysis
- Business Analysis
- Business Process
- Business Process Improvement
- Business Transformation
- Call Center
- Call Centers
- Capability Management
- Change Management
- Coaching
- Complaint Management
- Contact Centers
- Continuous Improvement
- Culture Change
- Customer Experience
- Customer Retention
- Customer Satisfaction
- Customer Service
- Disciplinary Hearings
- Employee Engagement
- Employee Relations
- Feedback
- HR Policies
- Key Performance Indicators
- Leadership
- Lean Management
- Lean Transformation
- Logical Thinker
- Management
- Management Development
- Mediation
- Motivation
- Negotiation
- Operational Excellence
- Operations Management
- Outsourcing
- People Development
- Performance Improvement
- Performance Management
- Process Improvement
- Project Delivery
- Project Management
- Putting the Customer First
- Resource Management
- Staff Development
- Stakeholder Management
- Strategy
- Team Leadership
- Team Management
- Time Management
- Lean Manufacturing
- Microsoft Office
- Microsoft Excel
Brian Queen Summary
- Brian Queen, based in Washington, GB, is currently a Head Of Customer Service at NCFE. Brian Queen brings experience from previous roles at npower. Brian Queen holds a 1995 - 1997 Queen Elizabeth 6th Form College, Darlington. With a robust skill set that includes Analysis, Business Analysis, Business Process, Business Process Improvement, Business Transformation and more. Brian Queen has 2 emails on RocketReach.
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Top NCFE Employees
Kris Todd
Non-Executive Director and Treasurer
Newcastle upon Tyne, GB
Lindsey Gibson
Transformation Director
Newcastle upon Tyne, GB
David Fiep
Chief Executive Officer
Newcastle upon Tyne, GB
Kate Hume
Head of People
Stockton-on-Tees, GB
Stewart Foster
Chief Regulatory Officer and Responsible Officer
Newcastle upon Tyne, GB
Allison Chatten
Product Manager
United Kingdom
Leah Grimshaw
Business Development Manager NCFE
Manchester, GB
Philip le Feuvre
Chief Operating Officer
United Kingdom
Julie Hyde
Director External and Regulatory Affairs
Leeds, Leeds, United Kingdom
Brian Queen
Head Of Customer Service
Washington, GB
Cheryl Cumberworth
Director of Diversification
England, United Kingdom
Sharon Veitch
Head of Provider Quality Assurance and Development
England, United Kingdom
Nick Evans
Director of Tech, PMO and Data
Newcastle upon Tyne, GB
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