Brian Queen Location
- Washington, GB
Brian Queen Work
- 2021 -now Head Of Customer Service @
- 2016 -2021 Contact Center Manager @
- 2015 -2016 Senior Operations Manager @
- 2014 -2015 Lean Lead and Lean Specialist @
- 2014 -2015 Lean Lead @
- 2001 -2014 Earlier Roles (Operations Manager, Team Leader, Customer Service Advisor) @
- 2007 -2014 Operations Manager @
- 2014 -2014 Lean Specialist @
- 2005 -2007 Team Manager @
- 2001 -2005 Customer Service Advisor @
Brian Queen Education
- Queen Elizabeth 6th Form College, Darlington 1995-1997
- Carmel R.C. Comprehensive, Darlington 1990-1995
- Northumbria University
Level 7 Senior Leader, Business Administration and Management, General
2025
Brian Queen Skills
- Contact Centers
- Operations Management
- Performance Management
- Time Management
- Customer Service
- Team Leadership
- Continuous Improvement
- Resource Management
- Staff Development
- Mediation
- HR Policies
- Motivation
- Disciplinary Hearings
- Capability Management
- Putting the Customer First
- Lean Management
- Lean Transformation
- Coaching
- Feedback
- Logical Thinker
- Business Process Improvement
- Business Transformation
- Culture Change
- Process Improvement
- Management
- Business Process
- Stakeholder Management
- Customer Experience
- Change Management
- Leadership
- Team Management
- Call Centers
- Project Management
- Employee Engagement
- Business Analysis
- Strategy
- Analysis
- Lean Manufacturing
- Microsoft Office
- Microsoft Excel
- Call Center
- Complaint Management
- Customer Retention
- People Development
- Customer Satisfaction
- Negotiation
- Employee Relations
- Operational Excellence
- Management Development
- Outsourcing
- Key Performance Indicators
Brian Queen Summary
- Brian Queen, based in Washington, GB, is currently a Head Of Customer Service at NCFE. Brian Queen brings experience from previous roles at npower. Brian Queen holds a 1995 - 1997 Queen Elizabeth 6th Form College, Darlington. With a robust skill set that includes Contact Centers, Operations Management, Performance Management, Time Management, Customer Service and more. Brian Queen has 2 emails on RocketReach.
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