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Brian Phan Location
Seattle, WA, US
Brian Phan Work
IT Support Operations Manager @ (July 2025 - Present)
Global IT Service Delivery Manager @ (February 2015 - May 2025)
IT End User Support Operations Manager @ (January 2012 - January 2015)
Systems and Network Engineer @ KENEXA (August 2007 - January 2012)
Help Desk Coordinator @ (April 2007 - August 2007)
Lead Tech Support Analyst @ (January 2007 - April 2007)
Brian Phan Education
The University of Texas at Dallas
Bachelor of Science - BS (Computer Science)
Brian Phan Skills
Microsoft Azure
Jira Service Desk
Budgeting
KPI Reporting
Microsoft Teams
Asset Management
Facility Management (FM)
ServiceNow Administration
IT Operations
Project Management
Active Directory
SQL
Microsoft SQL Server
SharePoint
VMware
Windows Server
Microsoft Exchange
Networking
IIS
Information Technology
TCP/IP
Vendor Management
Cisco Technologies
CompTIA Network+
Technical Recruiting
VPN
Network Administration
Technical Support
Microsoft Excel
Management
Training
Help Desk Support
Access
Troubleshooting
Business Intelligence
System Administration
Software Documentation
Visio
Human Resources
Databases
Windows 7
Servers
Microsoft Office
Consulting
Leadership
Team Leadership
Business Process
Zendesk
IT Management
System Deployment
Agile & Waterfall Methodologies
BAU
CMDB
Change Management
Cisco Webex Meetings
Cloud Infrastructure
Computer Hardware Troubleshooting
Customer Support
Domain Name System (DNS)
Duo
Framework Design
IT Asset Management
IT Consulting
IT Escalation
IT Infrastructure Management
IT Operations Management
IT Project & Program Management
IT Projects
IT Service Management
ITIL
Identity and Access Management (IAM)
Incident Management
Infrastructure
Infrastructure Management
Jamf
Jira
LDAP
Mac & PC platforms
Major Incident Management
Microsoft Endpoint Configuration Manager
Microsoft Intune
Microsoft Products
Network Engineering
Network Infrastructure
Office 365
Okta Identity Cloud
Problem Solving
Project Delivery
Remote Infrastructure Management
Root Cause
SCCM
Service Delivery
Service Desk
Service Improvement
Service Optimization
Service-Level Agreements (SLA)
ServiceNow
Slack
Vendor Relations
Project Managers
Architects
Technology
Services
Brian Phan Summary
Brian Phan, based in Seattle, WA, US, is currently a IT Support Operations Manager at Harbor Foods. Brian Phan brings experience from previous roles at IBM, KENEXA and Merritt Hawkins and Associates. Brian Phan holds a Bachelor of Science - BS in Computer Science @ The University of Texas at Dallas. With a robust skill set that includes Microsoft Azure, Jira Service Desk, Budgeting, KPI Reporting, Microsoft Teams and more. Brian Phan has 3 emails and 3 mobile phone numbers on RocketReach.
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