Brian Olson Email & Phone Number
Director of Customer Success @ Humach
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Brian Olson Location
- Liberty Lake, WA, US
Brian Olson Work
- Director of Customer Success @ (September 2020 - Present)
- Sr. Global Princ Support Partner Manager @ (July 2019 - June 2020)
- Sr. Global Princ Support Partner Manager @ (June 2018 - June 2019)
- Global Service Support Vendor Manager @ (March 2015 - June 2018)
- Premiere Service Support Coach @ (May 2014 - March 2015)
Brian Olson Education
- Norwich University
MBA (Business Administration)
2005-2007 - Syracuse University
BA (History/Military Science)
2001-2005
Brian Olson Skills
- Strategy Implementation
- Client Services
- Change Management
- Presentation Skills
- Project Management
- Client Relations
- Account Management
- Business Process Outsourcing (BPO)
- Call Centers
- Team Leadership
- Customer Satisfaction
- Management
- Team Building
- People Management
- Coaching
- Customer Service
- Workforce Management
- Performance Management
- Process Improvement
- Quality Assurance
- Microsoft Excel
- Budgets
- Leadership Development
- Microsoft Office
- Employee Relations
- Call Center
- Public Speaking
- Sales Management
- Strategic Planning
- Telecommunications
- Social Media
- Supervisory Skills
- Budgeting
- Data Analysis
- Business Intelligence
- Accounting
- Customer Relations
- Mentoring
- Problem Solving
- Documentation
- Call Flow Dynamics
- Training & Development
- Excel
- Scheduling
- Business Process Improvement
- Call Center Development
- Contact Center Management
- Customer Relationship Management (CRM)
- Contact Centers
- Employee Training
- Call Center Operations
- Client and Agent Engagement
- Customer Experience Strategy
- Lean Six Sigma
- Six Sigma Green Belt
Brian Olson Summary
- Brian Olson, based in Liberty Lake, WA, US, is currently a Director of Customer Success at Humach. Brian Olson brings experience from previous roles at NortonLifeLock, Symantec, LifeLock and Asurion. Brian Olson holds a 2005 - 2007 MBA in Business Administration @ Norwich University. With a robust skill set that includes Strategy Implementation, Client Services, Change Management, Presentation Skills, Project Management and more. Brian Olson has 2 emails and 3 mobile phone numbers on RocketReach.
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