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Brian Ogden Location
Long Beach, CA, US
Brian Ogden Work
Customer Care Manager, PSA @ (March 2026 - Present)
Director of Sales Support Operations @ (March 2025 - January 2026)
Associate Director of Global Support Operations @ (December 2023 - August 2025)
Sr. Director, User Support Operations, Streaming Products @ (October 2019 - March 2023)
Sr. Manager, User Support Operations @ (October 2018 - October 2019)
User Support Manager @ (December 2016 - October 2019)
Support Specialist @ (November 2014 - December 2016)
Brian Ogden Education
San Francisco State University
Bachelor of Arts - BA (English Language and Literature, General)
2012-2014
City College of San Francisco
Associate of Arts - AA
2010-2012
Brian Ogden Skills
Analytical Skills
Artificial Intelligence (AI)
Business Insights
Business Process Improvement
Business Reviews
CSAT
Coaching
Communication
Compensation
Confluence
Contact Center Management
Critical Thinking
Customer Relationship Management (CRM)
Customer Satisfaction
Customer Service
Customer Service Operations
Customer Support
Data Analysis
Google Docs
Identifying Trends
Interviewing
Jira
Key Performance Indicators
Leadership
Microsoft Office
Microsoft PowerPoint
Music Industry
Oral Communication
People Management
Performance Management
Performance Metrics
Presentations
Problem Solving
Process Improvement Projects
Public Speaking
Quality Assurance
Quality Management
Salesforce.com
Service-Level Agreements (SLA)
Slack
Social Media
Software as a Service (SaaS)
Strategic Communications
Strategic Planning
Team Leadership
Team Management
Teamwork
Training & Development
Workday
Workforce Management
Zoom
Brian Ogden Summary
Brian Ogden, based in Long Beach, CA, US, is currently a Customer Care Manager, PSA at Collectors. Brian Ogden brings experience from previous roles at Weedmaps, SiriusXM and Pandora. Brian Ogden holds a 2012 - 2014 Bachelor of Arts - BA in English Language and Literature, General @ San Francisco State University. With a robust skill set that includes Analytical Skills, Artificial Intelligence (AI), Business Insights, Business Process Improvement, Business Reviews and more. Brian Ogden has 1 emails on RocketReach.
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