Brian Ober Email & Phone Number
Global Support Senior Manager
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Brian Ober Location
- Plano, TX, US
Brian Ober Work
- Global Support Senior Manager @ McAfee (January 2011 - Present)
- SITE DIRECTOR, SALT LAKE CITY MANAGED SERVICE CENTER @ (April 2008 - May 2010)
- TECHNICAL HELP DESK DIRECTOR – GLOBAL SERVICE DELIVERY @ Affiliated Computer Services, Inc (November 2003 - April 2008)
Brian Ober Education
- Bellevue University
BS
2006-2007
Brian Ober Skills
- Application Development
- Business Process Improvement
- CRM
- Call Center
- Call Center Management
- Call Centers
- Certified help Desk Manager
- Cost reduction
- Cross-functional Team Leadership
- Customer Experience
- Customer Satisfaction
- Customer Service
- Customer Service Call Center
- Customer experience improvement
- Employee Training
- Help Desk Support
- Human Resources
- IT Service Management
- ITIL
- Incident Management
- International projects
- Knowledge Management
- Leadership Mentoring
- Managed Services
- Outsourcing
- Program Management
- Project Management
- Project Planning
- Quality Assurance
- Quality Management
- Sales Call Center
- Sales Operations
- Self-help
- Service Delivery
- Siebel
- Site management
- Six Sigma
- Sla
- Start-ups
- Support Operations
- Team Leadership
- Technical Support
- Technical Support Call Center
- Telecommunications
- Third party vendor management
- Training
- Training & Development
- Troubleshooting
- Vendor Management
- Voice of the Customer
- Accounting
- System Development
- Budgets
- North America
- P&l Management
- ISO
- Remediation
- Cross Selling
- System Monitoring
- Windows Server
- Deskside
- Nearshore
- Outages
- Hardware
- System Upgrades
- Challenger
- Issue Resolution
- Strategy
- IT Outsourcing
- Communication
- Disney
- Rate
- Database Development
- Transition Management
- Solutions
- Solution
- Process Improvement
- First Call
- Profit
- SALT
- Cisco IOS
- Reduced Costs
- Problem Management
- Insourcing
- Dallas
- Creative Solutions
- Information Technology
- Revenue
- Certified Help Desk
- Efficiencies
- Operational Excellence
- Management Tools
- Lake Homes
- Risk
- Technical Support Call
- Enterprise Software
- Contractual Agreements
- Local Area Network
- Operations
- Offshore Outsourcing
- Cost
- Infrastructure
- Logo Design
- Leadership Development
- IT Management
- Cross Functional Team
- Training and Development
- International
- Start Ups
- Savings
- Tactical Management
- Self Help
- Governance
- Transitions
- ISO 9001
- Access Control
- Gaming
- Tactical Operations
- Remote Locations
- Measurements
- Renegotiations
- Lockheed Martin
- Gateway
- Iowa
- Vendors
- Internal Audit
- SMSC
- Client Visits
- Toolsets
- Msc
- Country
- Responsibility
- Microsoft Office
- Fortune 500
- Attrition
- Customer Service Call
- Start Up Ventures
- Auditing
- Array
- Tournaments
- Contract Management
- Cell
- Business Process
- Line of Business
- Shipping
- Level 1
- IBM
- Vast
- Management
- Cross Functional Team Leadership
- Test Automation
- Unisys
- WAN
- Call Quality
- Database Administration
- Change Management
- Kind
- Sourcing
- Sales
- Concerts
- Foundation
- Leadership
- Gartner
- Reporting
- Mexico
- Calls
- India
- Change Agent
- Army
- Wiring
- Business Experience
- Service Desk
- Third Party Vendor
Brian Ober Summary
- Brian Ober, based in Plano, TX, US, is currently a Global Support Senior Manager at McAfee. Brian Ober brings experience from previous roles at Unisys and Affiliated Computer Services, Inc. Brian Ober holds a 2006 - 2007 BS @ Bellevue University. With a robust skill set that includes Application Development, Business Process Improvement, CRM, Call Center, Call Center Management and more. Brian Ober has 3 emails and 7 mobile phone numbers on RocketReach.
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