Brian Mallory Email & Phone Number
Director of IT @ Parallon
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Brian Mallory Location
- Orlando, FL, US
Brian Mallory Work
- 2023 -now Director of IT @
- 2021 -2023 Sr Director @
- 2016 -2021 Assistant Vice President @
- 2004 -2016 Executive Director @ Cingular Wireless/AT&T Inc
- 2000 -2004 National Director, Contact Center Operations @ AT&T Wireless Services
- 1997 -2000 Productivity Manager, Orlando Call Center @ AT&T Wireless Services
Brian Mallory Education
- Florida State University
Bachelor of Science - BS (Biology, General)
1986-1991 - UCF College of Business
Master of Business Administration - MBA
Brian Mallory Skills
- Information Technology Infrastructure
- Genesys
- SMS
- Voice Networking
- outbound campaigns
- Telecommunications
- Vendor Management
- Call Centers
- Program Management
- Telephony
- Customer Retention
- Strategic Planning
- Contact Centers
- Call Center
- Change Management
- Workforce Management
- Business Process Improvement
- Operations Management
- Computer Network Operations
- System Deployment
- Budgeting
- Cloud Computing
- IT Operations
- Disaster Recovery
- System Administration
- Solution Architecture
- Analytical Skills
- Troubleshooting
- Requirements Analysis
- Project Management
- Integration
- Information Technology
- IT Management
- Business Analysis
- Agile Methodologies
- Avaya Technologies
- Software as a Service (SaaS)
- VMware
- Cross-functional Team Leadership
- Team Leadership
- Mentoring
- Coaching
- Negotiation
- Team Building
- Strategic Partnerships
- Leadership
- Contact Center Optimization
- Executive Leadership
- NICE Call Recording
- Contact Center Omnichannel
- IEX
- Cisco Call Manager
- Global Operations
- Networking
- Voice over IP (VoIP)
Brian Mallory Summary
- Brian Mallory, based in Orlando, FL, US, is currently a Director of IT at Parallon. Brian Mallory brings experience from previous roles at DIRECTV, AT&T, Cingular Wireless/AT&T Inc and AT&T Wireless Services. Brian Mallory holds a 1986 - 1991 Bachelor of Science - BS in Biology, General @ Florida State University. With a robust skill set that includes Information Technology Infrastructure, Genesys, SMS, Voice Networking, Email and more. Brian Mallory has 1 emails and 4 mobile phone numbers on RocketReach.
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