Brian MacLeod Email & Phone Number
VP, Membership Services @ WHOOP
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Brian MacLeod Location
- Portland, ME, US
Brian MacLeod Work
- VP, Membership Services @ (May 2025 - Present)
- AVP, Head of Retail Customer Care @ CVS Health (January 2023 - May 2025)
- Director, Customer Service @ (April 2021 - December 2022)
- Head of Specialized Service, NA @ (April 2020 - April 2021)
- Associate Director, Global Service @ (October 2018 - April 2020)
- Vice President, US Operations @ (January 2018 - October 2018)
- Operations Lead, Customer Care @ (August 2014 - January 2018)
- Recruiting Unit Manager @ (June 2013 - June 2014)
- Vice President, Loss Prevention @ (December 2011 - March 2013)
- Vice President, Consumer Banking Products @ (July 2007 - December 2011)
- Assistant Vice President, Card Services @ (February 2006 - July 2007)
- Senior Officer, Card Services @ (February 2004 - February 2006)
- Officer, Card Services @ MBNA America (June 2001 - February 2004)
- New Account Specialist, Teleservices @ MBNA America (May 1997 - June 2001)
Brian MacLeod Education
- University of Maine
Bachelor of Science (BS) (Business, Management, Marketing, and Related Support Services)
Brian MacLeod Skills
- Banking
- Budgets
- Business Process Improvement
- CRM
- Call Centers
- Coaching
- Commercial Banking
- Compliance
- Consumer Lending
- Contract Recruitment
- Credit
- Credit Analysis
- Credit Cards
- Credit Risk
- Cross Selling
- Customer Experience
- Customer Retention
- Customer Satisfaction
- Employee Engagement
- Executive Management
- Expense Management
- Finance
- Financial Risk
- Financial Services
- Hiring Personnel
- Human Resources
- IT Recruitment
- Leadership
- Leadership Development
- Loan Origination
- Loans
- Loss Mitigation
- Management
- Mortgage Banking
- Mortgage Lending
- Mortgage Servicing
- Operational Risk Management
- Operations Management
- Performance Improvement
- Portfolio Management
- Process Improvement
- Recruiting
- Relationship Management
- Retail Banking
- Risk Management
- Sales
- Small Business Lending
- Team Building
- Underwriting
- Vendor Management
- Payments
- Expenses
- Analysts
- Excess
- Savings
- Developmental
- Regulatory Compliance
- VMS
- Key Performance Indicators
- Scorecard
- Risk Operations
- Temporary Staffing
- Microsoft Office
- Asset Management
- Training
- Search Assignments
- Operational Excellence
- Quality Control
- Reporting
- Withdrawals
- Evaluations
- Instructions
- Operations
- Small Business
- Teleservices
- Services
- Attrition
- Reviews
- Collections
- Calender
- Go
- Work Instructions
- Business Process
- Operational Risk
- Onboarding
- Back Office
- Staff Development
- Strategy
- Loss Prevention
- Microsoft Word
- Public Speaking
- Research
- Business Analysis
- PowerPoint
Brian MacLeod Summary
- Brian MacLeod, based in Portland, ME, US, is currently a VP, Membership Services at WHOOP. Brian MacLeod brings experience from previous roles at CVS Health, Chewy and Wayfair. Brian MacLeod holds a Bachelor of Science (BS) in Business, Management, Marketing, and Related Support Services @ University of Maine. With a robust skill set that includes Banking, Budgets, Business Process Improvement, CRM, Call Centers and more. Brian MacLeod has 2 emails and 2 mobile phone numbers on RocketReach.
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