Brian Leeson Email & Phone Number
Executive Director, Operations and Delivery Enablement @ Tele Tech Co Inc
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Brian Leeson Location
- Edmonton, AB, CA
Brian Leeson Work
- Executive Director, Operations and Delivery Enablement @ (June 2023 - Present)
- Executive Director of Operations @ (January 2020 - June 2023)
- Director of Operations @ (May 2019 - January 2020)
- Manager, Member Services Centre @ (February 2014 - May 2019)
- Senior Manager (Navigation Services, Contact Centre Support) @ (October 2008 - February 2014)
- Contact Center Leader @ (October 2004 - June 2008)
Brian Leeson Education
- NAIT (Northern Alberta Institute of Technology)
Diploma (Network Security, Administration, and Project Management)
2003-2004 - MacEwan University
Bachelor of Arts - BA Program (first two years)
1997-1999
Brian Leeson Skills
- Analytical Skills
- Analytics
- Budgets
- Business Analysis
- Business Development
- Business Leadership
- Call Center Development
- Call Centers
- Coaching
- Collaborative Leadership
- Communication
- Contact Center Design
- Contact Center Management
- Contact Center Operations
- Contact Center Optimization
- Contact Center Strategy
- Contact Center Transformation
- Contact Centers
- Critical Thinking
- Cross-functional Team Leadership
- Customer Experience
- Customer Relationship Management (CRM)
- Customer Service
- Customer Service Management
- Customer-focused Service
- Data Analysis
- Data Analytics
- Employee Relations
- Facilitation
- Financial Literacy
- Influence Others
- International Teams
- Key Performance Indicators
- Leadership
- Management
- Negotiation
- Office Administration
- Onboarding
- Operations
- Operations Management
- Pension Administration
- Pension Funds
- Performance Management
- Personnel Management
- Presentations
- Process Improvement
- Program Management
- Project Management
- Public Services
- Quality Assurance
- Requirements Analysis
- Risk Management
- Service Delivery
- Service Design
- Stakeholder Engagement
- Strategic Leadership
- Strategic Planning
- Strategy
- Team Leadership
- Team Management
- Technical Support
- Thinking Skills
Brian Leeson Summary
- Brian Leeson, based in Edmonton, AB, CA, is currently a Executive Director, Operations and Delivery Enablement at TTEC. Brian Leeson brings experience from previous roles at TTEC, FCR, Alberta Pensions Services Corporation (APS) and Alberta Health Services. Brian Leeson holds a 2003 - 2004 Diploma in Network Security, Administration, and Project Management @ NAIT (Northern Alberta Institute of Technology). With a robust skill set that includes Analytical Skills, Analytics, Budgets, Business Analysis, Business Development and more. Brian Leeson has 7 emails and 7 mobile phone numbers on RocketReach.
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