2006 -2009 Sales Associate @ Nissan Of Wichita Falls
2002 -2006 Call Center Representative, Team Trainer @
Brian Kirkland Education
Midwestern State University
Bachelor of Science (B.S.) (Psychology)
1998-2002
Brian Kirkland Skills
Contact Center Management
Cross-functional Team Leadership
Training & Development
Logistics Management
Operations Management
Logistics
Supply Chain Management
Transportation
Supply Chain
Warehousing
Inventory Management
Transportation Management
Sales Management
Sales
Freight
3PL
Shipping
Quality Assurance
Business Strategy
Business Development
Account Management
Customer Relationship Management (CRM)
Key Performance Indicators
Performance Management
Data Analysis
Reporting & Analysis
Continuous Improvement
Third-Party Logistics (3PL)
Vendor Management
Information Management
Technology Integration
Sales & Marketing
Microsoft Excel
Microsoft Office
Customer Service
Team Building
Management
Customer Service Management
Collaborative Problem Solving
Process Improvement
Customer Service Training
Call Center Administration
Contact Center Technology
Call Monitoring
Revenue & Profit Growth
Product Knowledge
Business Analysis
SQL
Project Management
Brian Kirkland Summary
Brian Kirkland, based in Dallas, TX, US, is currently a Global Contact Center Manager at Gartner. Brian Kirkland brings experience from previous roles at The Dallas Arboretum & Botanic Garden, Woodbridge Home Exteriors, Inc., American National Logistics and Kenco Transportation Management. Brian Kirkland holds a 1998 - 2002 Bachelor of Science (B.S.) in Psychology @ Midwestern State University. With a robust skill set that includes Contact Center Management, Cross-functional Team Leadership, Training & Development, Logistics Management, Operations Management and more. Brian Kirkland has 2 emails and 2 mobile phone numbers on RocketReach.
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