2020 -now Global Support Manager at Comfy • Siemens @
2019 -2020 Technical Support Manager @
2017 -2019 Web Operations Support, Senior Manager @
2015 -2017 Web Operations Manager @
2015 -2015 Operations Manager @
2013 -2015 Manager of Customer Success @
2012 -2013 Director of Client Services @ Blue Box
2010 -2012 Technical Support Manager - International @
2007 -2010 Program Manager - Support Operations @
2005 -2007 Senior Account Manager @
2004 -2005 Web Admin @
2000 -2002 Support - Team Lead @ Stracon - SuperPC Memory
1998 -2000 Help Desk Admin @
Brian Johnson Education
The University of Texas at San Antonio
BA (Political Science, Economics)
2000-2004
Golden High School - Golden Colorado
Graduation (Yearbook, Forensics, AP coursework)
1988-1990
Brian Johnson Skills
Cloud Computing
SaaS
Cross-functional Team Leadership
Enterprise Software
ITIL
Start-ups
Linux
Team Leadership
Windows
Team Management
System Administration
Leadership
Management
Managed Services
Data Center
Web Hosting
Customer Service
Virtualization
Networking
Change Management
Servant Leadership
LAMP
PMP
Servers
System Deployment
Technical Support
Disaster Recovery
Apache
DNS
Project Management
Strategy
IT Management
Integration
Analysis
Training
Strategic Planning
Security
IT Operations
RedHat
Server Architecture
Storage
High Availability
Managed Hosting
Vendor Management
SDLC
Red Hat Linux
Program Management
Operations
Professional Services
CRM
Writing
Memory
Help Desk Support
KPI Dashboards
Infrastructure
Sales
Memos
Seattle
Career Development
Support Teams
Leading Change
Data Mapping
SAN
Gallup Strengths
DISC
Cross Functional Team Leadership
SME
Business Requirements
Customer Support
Assessment
Subscription
Benchmarking
Texas
Revenue
Coaching
Key Performance Indicators
Technical Team
Metrics
Hiring
New Initiatives
Promoters
Ahead of Schedule
Hosting
International Support
Workflow
Quarter
Methodology
High Standards
Strength Finders
Sun Microsystems
Call Routing
Business Services
Nginx
Education
Rackspace
Technical Teams
Install Base
Situational Leadership
Sla
OpenStack
Talented
Operational Excellence
Product Development
Shareholder
Product Launch
Business Case Design
Tactical Planning
P&l
World Class
R
ITIL Certified
Segments
Coordination
24x7
Churn
Operating Systems
High Performance Teams
Client Services
Communication
Negotiation
Conversation
OPEX
Credit
Timelines
Emergency Management
Value Propositions
Project Planning
Business Case
Philosophy
Continuous Process Improvement
PaaS
Supports
Engagement
Dashboard
Turn Around Situations
Standardization
LinkedIn
Staffing Models
RHEL
Customer Experience
Six Sigma
Project Teams
Art
Sustainable Growth
Trust
Start Ups
Political Science
Reviews
Process Improvement
Performance Reviews
Concerts
Budget Reporting
Net Promoter Score
Microsoft Servers
Profiles
Project Portfolio Management
Knowledge Base
Interviews
Interest Rates
Onboarding
Budgets
Staff Development
Iterative
Foundations
Cluster Analysis
Conceptual Modeling
Templates
Delivery
Customer Base
EMEA
Recruiting
High Growth
Brian Johnson Summary
Brian Johnson, based in Seattle, WA, US, is currently a Global Support Manager at Comfy • Siemens at Comfy. Brian Johnson brings experience from previous roles at Tableau Software, Sinclair Broadcast Group and Amazon Local. Brian Johnson holds a 2000 - 2004 BA in Political Science, Economics @ The University of Texas at San Antonio. With a robust skill set that includes Cloud Computing, SaaS, Cross-functional Team Leadership, Enterprise Software, ITIL and more. Brian Johnson has 3 emails and 3 mobile phone numbers on RocketReach.
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