Brian Heil Email & Phone Number
Workforce Management @ Edward Jones
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Brian Heil Location
- San Francisco, CA, US
Brian Heil Work
- 2022 -now Workforce Management @
- 2020 -2022 Demand Planning Manager @
- 2018 -2020 Capacity Planning Manager @
- 2014 -2017 Manager, Workforce Planning and Analysis @
- 2006 -2013 Workforce Management and Telecommunications Operations @
- 1996 -2006 Engineering Escalations and Product Lifecycle Management @
Brian Heil Skills
- Consumer Electronics
- Databases
- Product Marketing
- Cross-functional Team Leadership
- Demand Planning
- Microsoft Excel
- Product Management
- Strategic Forecasting
- Customer Experience Management
- IVR Design & Evaluation
- Telecommunications Systems
- Change Management
- ROI Management
- SOW
- KPI implementation
- Beta Management
- Support Management
- Aspect eWFM
- SQL
- Service Management
- Root Cause Problem Solving
- Visual Basic
- SharePoint
- Product Planning
- Forecasting
- Workforce Management
- Supply Chain
- Product Launch
- Supply Chain Management
- Product Development
- Workforce Planning
- Telecommunications
- Call Centers
- P&L Management
- Vendor Management
- Product Lifecycle Management
- Project Planning
- Strategic Partnerships
- Go-to-market Strategy
- CRM
- Competitive Analysis
- Data Analysis
- HTML
- CSS
- PHP
- JavaScript
- jQuery
- APIs
- JSON
- AJAX
- Capacity Planning
- Customer Contact
- Planning
- Specifications
- Call Center
- Vendors
- Sales
- Data Entry
- System Configuration
- eWFM
- Product Life Cycle
- ACD
- Cross Functional Team Leadership
- Telco
- Replication
- Design
- Adherence
- Version Control
- Metrics
- Allocations
- Chat
- Keys
- Database Administration
- Routing
- Metric Management
- Data Validation
- Escalation
- Call Routing
- Training Material
- Engineering
- Full Stack Web Development
- Testing
- Risk Management
- Training
- Contact Center Operations
- Go to Market Strategy
- User Documentation
- Documentation
- Scheduling
- Project Management
- Reporting
- Investigation
- Social Media
- Spectrum
- Communication
- System Administration
- Operations
- Traction
- Timelines
- Post Production
- Software Lifecycle Management
- Dashboard
- Closures
- Ivr Design and Evaluation
- Resources
- Service Planning
- Telecommunication
- Reviews
- Electronics
- Escalation Process
- Materials
- Software
- Product Introduction
- Billing
- Knowledge Base
- Program Management
- Analytical Skill
- Budgets
- Parts
- Knowledge Management
- Automation
- White Papers
Brian Heil Summary
- Brian Heil, based in San Francisco, CA, US, is currently a Workforce Management at Edward Jones. Brian Heil brings experience from previous roles at Included Health, Enjoy Technology, Inc., Intermedia and Sony Electronics. With a robust skill set that includes Consumer Electronics, Databases, Product Marketing, Cross-functional Team Leadership, Demand Planning and more. Brian Heil has 3 emails and 1 mobile phone numbers on RocketReach.
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