Brian Ferry Email & Phone Number
Customer Service Centre and Retentions Manager @ Grinde & Dicke Law Firm P.A.
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Brian Ferry Location
- Hamilton, GB
Brian Ferry Work
- 2023 -now Customer Service Centre and Retentions Manager @
- 2019 -2023 CX Delivery Manager @
- 2017 -2019 Operations Manager @
- 2016 -2017 Head Of Service Operations @
- 2015 -2016 Operations Manager @
- 2013 -2015 Sales Operations Manager | Head of Site @ Citypark Technologies (CPT) (Tele performance)
- 2010 -2013 Operations Manager @ EE
Brian Ferry Education
- Holy Cross High School, Hamilton
- Holy Cross High School, Hamiilton
Brian Ferry Skills
- Contact Centers
- Customer Experience
- Call Center
- Performance Management
- Customer Satisfaction
- Team Leadership
- Customer Service
- Employee Engagement
- Recruiting
- Workforce Management
- Service Delivery
- Outsourcing
- Operations Management
- Operational Planning
- Operational Strategy
- Team Management
- Operational Excellence
- Business Analysis
- BPO
- Call Centers
- Customer Retention
- Stakeholder Management
- Change Management
- CRM
- Telecommunications
- Management
- Coaching
- Process Improvement
- Strategic Planning
- Microsoft Word
- Microsoft Excel
- Business Strategy
Brian Ferry Summary
- Brian Ferry, based in Hamilton, GB, is currently a Customer Service Centre and Retentions Manager at RM plc. Brian Ferry brings experience from previous roles at Sky. Brian Ferry holds a Holy Cross High School, Hamilton. With a robust skill set that includes Contact Centers, Customer Experience, Call Center, Performance Management, Customer Satisfaction and more. Brian Ferry has 2 emails and 2 mobile phone numbers on RocketReach.
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