Brian Cleland Email & Phone Number
Quality Review and Audit - Quality Tools and Program Strategy @ Evernorth Health Services
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Brian Cleland Location
- Lexington, KY, US
Brian Cleland Work
- 2022 -now Quality Review and Audit - Quality Tools and Program Strategy @
- 2019 -2021 Manager - Christian Response Center and Donor Ministries Regional Manager @
- 2016 -2019 Vice President Operations @
- 2014 -2016 Regional Operations Manager @ Carlson Wagonlit Travel
- 2012 -2014 Senior Account Manager @
- 2011 -2012 Account Management @
- 2010 -2011 Director Las Vegas Contact Center and Vendor Service Delivery Manager @
- 2008 -2010 Vice President Call Center Operations @
- 1996 -2008 Director Customer Care Operations @
- 1996 -2008 Director of Customer Support @
- 1985 -1996 Field Operations Manager @ Carlson Wagonlit Travel
Brian Cleland Education
- Andersonville Theological Seminary
(Theology)
2007-2011
Brian Cleland Skills
- Recruiting
- Teamwork
- Auditing
- Leadership Development
- Customer Acquisition
- Service Delivery Management
- Client Services
- Negotiation
- Customer Loyalty
- Budget Forecasting
- Call Center
- Workforce Management
- Vendor Management
- Customer Satisfaction
- Process Improvement
- Customer Experience
- Operations Management
- Customer Service
- Account Management
- Team Building
- CRM
- Call Center Development
- BPO
- Performance Management
- Customer Retention
- Call Centers
- Management
- Contact Centers
- Service Delivery
- Outsourcing
- Leadership
- Team Management
- Customer Relationship Management (CRM)
- Offshoring
- Training
- Team Leadership
- Strategic Planning
- Project Management
- Cross-functional Team Leadership
- E-commerce
- Program Management
- Strategy
- Business Development
- Human Resources
- Coaching
- Change Management
- Microsoft Office
- Business Strategy
- Microsoft Excel
- Contract Negotiation
- Customer Relationship Management Crm
- Business Analysis
- E Commerce
- Cross Functional Team Leadership
- Customer Relationship Management
Brian Cleland Summary
- Brian Cleland, based in Lexington, KY, US, is currently a Quality Review and Audit - Quality Tools and Program Strategy at Evernorth Health Services. Brian Cleland brings experience from previous roles at Billy Graham Evangelistic Association, ePerformax, Carlson Wagonlit Travel and Teleperformance, USA. Brian Cleland holds a 2007 - 2011 Andersonville Theological Seminary. With a robust skill set that includes Recruiting, Teamwork, Auditing, Leadership Development, Customer Acquisition and more. Brian Cleland has 3 emails and 1 mobile phone numbers on RocketReach.
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Top Evernorth Health Services Employees
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Narasimha Bingi
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Matt Totterdale
President, Evernorth Care Group
St. Louis, MO, US
Winthrop Short
CIO Evernorth Accountable Care
Chicago, IL, US
Shannon Custer
Chief Operating Officer at Evernorth Workplace Care
Chattanooga, TN, US
Kara Puttre
Chief technology product owner
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Susan Thomas
Managing Director, Health Plan Growth and Strategy
Franklin, TN, US
Melissa Steffan
President, CarePath Rx and Verity Solutions
Franklin, TN, US
Heather Dlugolenski
President, Accredo and Evernorth Fertility
Hartford, CT, US
Kerrigan Kaplan
Managing Director, Marketing
St. Louis, MO, US
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