Customer Care Manager @ (February 2013 - April 2015)
Operations Manager @ (January 2012 - January 2013)
Team Lead @ (April 2007 - January 2012)
Data Support Specialist @ (June 2006 - April 2007)
Customer Service Representative @ (July 2005 - June 2006)
Brian Butler Education
Dún Laoghaire Institute of Art, Design and Technology 2000-2004
Brian Butler Skills
Customer Experience
Team Leadership
Management
Customer Service
Team Management
Service Delivery
Mobile Devices
Call Centers
Telecommunications
Vendor Management
Customer Satisfaction
Process Improvement
Outsourcing
Change Management
Customer Retention
People Development
GSM
Vendor Relationships
Coaching
CRM
Mobile Communications
Net Promoter Score
Stakeholder Management
Operations Management
COPC
Coaching Staff
Quality Management
KPI implementation
Lean Management
PowerPoint
Microsoft Excel
Leadership
Contact Centers
SQL
Brian Butler Summary
Brian Butler, based in Dublin, Dublin, Ireland, is currently a Director, CS Partner Optimization at Airbnb. Brian Butler brings experience from previous roles at Airbnb and Vodafone Ireland. Brian Butler holds a 2000 - 2004 Dún Laoghaire Institute of Art, Design and Technology. With a robust skill set that includes Customer Experience, Team Leadership, Management, Customer Service, Team Management and more. Brian Butler has 3 emails on RocketReach.
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