Brian Alter Email & Phone Number

Director, Customer Relationship Center @ Nespresso USA

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Brian Alter Location

New York, NY, US

Brian Alter Work

2024 -now Director, Customer Relationship Center @
2018 -2024 Senior Manager - Customer Relationship Center and Center of Excellence @
2016 -2018 Senior Manager - Omni Workforce Planning and Reporting - Retail and Contact Center Operations @
2016 -2018 Global Program Manager @
2014 -2016 Senior Manager, Workforce Planning - Retail @
2006 -2013 Manager, Global Planning and Operations @
1996 -2006 Customer Support Manager @ Pattern Systems International

Brian Alter Education

COPC
CX Performance Leader Certification
The Chubb Institute
(Data Center Support)
NYU Stern School of Business
Certification (Sustainability Studies)

Brian Alter Skills

Business Process Improvement
Workforce Management
Customer Service
Luxury Goods
Strategic Planning
Change Management
E-commerce
Customer Experience
Forecasting
Call Center
Customer Satisfaction
Process Improvement
Team Leadership
CRM
Cross-functional Team Leadership
Management
Project Planning
Contact Centers
Retail
Performance Management
Outsourcing
Salesforce.com
Business Analysis
Strategy
Telecommunications
Business Process
Direct Sales
Operations Management
Customer Retention
Call Centers
Leadership
Project Management
Vendor Management
Team Building
Integration
Omni
Workforce
Channel
Emergency Situations
Shipping
Operational Control
Call Processing
Sales
Net
Work Life Balance
Advancement
Structure
Hands on Training
Service Centers
Sales Leads
Adoption
Temporary Placement
Cross Functional Team Leadership
Littleton
Customer Support
Data Conversion
Benchmarking
Revenue
Coaching
Cultivating
First Call
Technology Adoption
Strategy Creation
Technology Solutions
Execution
Seasonal
Data Center
Profit
System
Call Routing
Business Services
Millwork
Team Management
Voice
Peak Performance
Caliber
Radio Access Network
Asset Allocation
Reports
Flat Patterning
Woodworking
Strategies
Product Innovation
Testing
Piloting
Enterprise Software
Streamlining
Fed
Reporting
Precision Engineering
Third Party Applications
Partnerships
Command and Control
Business Continuity Planning
Producing
Concepts
Social Media
Power
Safeguarding
C
Configurations
Customer Feedback
Business Acumen
High Profile Projects
Home
Modeling
Business Operations
Consolidating
Operations
Suite
Call Flow
Telecommuting
Marketing
Avaya Technologies
Technical Support
Data Driven Testing
Dashboard
Service Levels
Analytics
Australian
Business Systems
Brand Loyalty
Internal Audit
Japanese
E Commerce
Weather
Attrition
Diamonds
Distribution
Labor Issues
International
Intelligence
Efficient
Google Groups
Administrative Work
Root Cause Analysis
Milestone
Cisco VoIP
Software
Image Capture
Seamless
Addressing
Profiles
Transformational
Canada
Agents
Manufacturing
Interest Rates
Dexterity
Telephony
Decision Making
Back Office
Budgets
Management Development
International Management
Staff Development
Optimization
Risk
Customer Base
Population
Cabinet
Customer Relationship Management Crm
Customer Relationship Management

Brian Alter Summary

Brian Alter, based in New York, NY, US, is currently a Director, Customer Relationship Center at Nestlé Nespresso SA. Brian Alter brings experience from previous roles at Nestlé Nespresso SA. Brian Alter holds a CX Performance Leader Certification @ COPC. With a robust skill set that includes Business Process Improvement, Workforce Management, Customer Service, Luxury Goods, Strategic Planning and more. Brian Alter has 3 emails and 1 mobile phone numbers on RocketReach.