Brian Alejandro Email & Phone Number
Director, Omni-Channel Customer Care @ CapMetro
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Brian Alejandro Location
- Austin, TX, US
Brian Alejandro Work
- Director, Omni-Channel Customer Care @ (January 2026 - Present)
- Director, Customer Care @ (February 2023 - January 2026)
- Director of Customer Experience @ (November 2021 - September 2022)
- Senior Manager of Customer Care and Account Management @ (July 2010 - November 2021)
- Operations Manager @ (September 2006 - July 2010)
- Division Manager @ (March 2003 - September 2006)
Brian Alejandro Skills
- Call Centers
- Management
- Customer Service
- Customer Satisfaction
- Customer Experience
- Account Management
- Customer Retention
- Customer Support
- Technical Support
- Workforce Management
- Salesforce.com
- Leadership
- Team Leadership
- Recruiting
- Performance Management
- Troubleshooting
- Employee Training
- Cold Calling
- Microsoft Office
- Training
- Team Building
- CRM
- Vendor Management
- Process Improvement
- Cross-functional Team Leadership
- Lead Generation
- Software Documentation
- Operations Management
- Quality Assurance
- Sales Operations
- Sales
- Contact Centers
- Business Process Improvement
- Coaching
- Outlook
- Call Center Development
- RightNow
- Social Networking
- Microsoft Excel
- Temporary Staffing
- Telecommunications
- Public Speaking
- PowerPoint
- Microsoft Word
- Call Center Administration
- Employee Relations
- Program Management
- Applicant Tracking Systems
- Strategic Planning
- Change Management
- Cross Functional Team Leadership
- Healthcare
Brian Alejandro Summary
- Brian Alejandro, based in Austin, TX, US, is currently a Director, Omni-Channel Customer Care at CapMetro. Brian Alejandro brings experience from previous roles at CapMetro, Ace Relocation Systems, LegalZoom and Harte-Hanks, Inc.. With a robust skill set that includes Call Centers, Management, Customer Service, Customer Satisfaction, Customer Experience and more. Brian Alejandro has 1 emails and 1 mobile phone numbers on RocketReach.
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