Brian Albert Email & Phone Number
Director of Customer Experience @ Briefly
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Brian Albert Location
- Lake Alfred, FL, US
Brian Albert Work
- Director of Customer Experience @ (May 2025 - Present)
- Director of Information Technology @ Briefly Legal (May 2025 - Present)
- Manager of Site Services @ (March 2025 - May 2025)
- Care Team Lead @ (October 2021 - March 2025)
- Site Services Manager @ National Veterinary Associates (NVA) (March 2025 - May 2025)
- Help Desk Supervisor @ (May 2019 - October 2021)
- Business Analyst Consultant @ Independent Consultant (July 2018 - May 2019)
- Business Analyst @ Self-Employed / Independent Contractor (July 2018 - May 2019)
- Help Desk Manager @ (January 2015 - June 2018)
- Help Desk Manager @ Kaye Scholer, renamed Arnold & Porter Kaye Scholer after 2017 merger (January 2015 - June 2018)
- Helpdesk Manager @ Adaptive Solutions (September 2012 - December 2014)
- Helpdesk Supervisor @ Adaptive Solutions (September 2010 - September 2012)
- Helpdesk Analyst @ Adaptive Solutions (April 2010 - September 2010)
- Help Desk Manager @ Adaptive Solutions — rejoined after Hoober, Inc. (April 2010 - December 2014)
- Network Technician @ (April 2009 - April 2010)
- Desktop Technician @ Hoober, Inc.; Adaptive Solutions (first stint); Schiffrin & Barroway LLP / Patri (August 2005 - April 2010)
- Helpdesk Analyst @ Adaptive Solutions (May 2007 - July 2008)
- Network Engineer @ Adaptive Solutions (December 2005 - May 2007)
- Network Intern @ Schiffrin & Barroway (September 2005 - November 2005)
- Consultant @ Patriot Technology (July 2005 - August 2005)
Brian Albert Education
- Cittone Institute - Plymouth Meeting
Network and System Administration/Administrator
2005-2005
Brian Albert Skills
- Active Directory
- Analytic Problem Solving
- Analytical Skills
- Autonomy iManage
- Break Fix
- Business Workflows
- Cisco VoIP
- Communication
- Conflict Resolution
- Contact Center Operations
- Customer Experience
- Customer Service
- Datto Backup
- Device Management
- Exceeding Customer Expectations
- HDI
- IT Escalation
- IT Operations
- IT Service Management
- ITIL
- Identity and Access Management (IAM)
- Incident Handling
- Incident Management
- Information Technology
- Jamf
- Knowledge Management
- Leadership
- Lean IT
- Legal IT
- Managed Services
- Management
- Microsoft Access
- Microsoft Excel
- Microsoft Intune
- Microsoft Office
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Word
- Negotiation
- Network Support
- Onboarding
- Performance Appraisal
- Performance Metrics
- Presentations
- Problem Solving
- Project Management
- Remote Access
- Request Management
- Root Cause Analysis
- Self Service
- Service Delivery
- Service Desk
- Service-Level Agreements (SLA)
- Small Business Management
- Succession Planning
- TeamViewer
- Technical Support
- Telephony Support
- Training
- Troubleshooting
- Windows Server
- Worldox
Brian Albert Summary
- Brian Albert, based in Lake Alfred, FL, US, is currently a Director of Customer Experience at Briefly. Brian Albert brings experience from previous roles at Briefly Legal, National Veterinary Associates and National Veterinary Associates (NVA). Brian Albert holds a 2005 - 2005 Network and System Administration/Administrator @ Cittone Institute - Plymouth Meeting. With a robust skill set that includes Active Directory, Analytic Problem Solving, Analytical Skills, Autonomy iManage, Break Fix and more. Brian Albert has 1 emails and 1 mobile phone numbers on RocketReach.
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