2017 -2022 VP Senior Loan and Card Servicing Manager @
2015 -2017 AVP Bankcard Servicing Manager @
2012 -2015 AVP Process Improvement Analyst @
2011 -2012 Support Center Manager @
2010 -2011 Call Center Supervisor @
2010 -2010 Service Level Coordinator @
2008 -2010 Customer Service Professional @
Brett Eckstein Education
University of Cincinnati
Bachelor's degree (Marketing)
2003-2007
University of Cincinnati Carl H. Lindner College of Business
Bachelor's (Marketing)
2003-2007
Brett Eckstein Skills
Strategic Leadership
Strategic Initiatives
Project Management Software
Escalations Management
Data Analytics
Analytical Skills
Performance Monitoring
Key Metrics
Process Redesign
Strategic Planning
People Management
Presentation Skills
Business Strategy
Risk Assessment
SAP BusinessObjects
Excel Formulas
Issue Management
Business Transformation
Continuous Process Improvement
Performance Management
Capacity Planning
Quality Assurance
Remediation
Risk Management
Project Delivery
Executive-level Communication
Project Planning
Multi-Site Operations
Process Optimization
Regulatory Compliance
Process Automation
Change Management
Management
Customer Service
Project Management
Banking
Customer Experience
Process Improvement
Time Management
Call Centers
Customer Satisfaction
Coaching
Team Leadership
Leadership
Business Analysis
Team Building
Operations Management
Vendor Management
Credit
Business Process Improvement
Marketing
Brett Eckstein Summary
Brett Eckstein, based in Cincinnati, OH, US, is currently a VP - Senior Enterprise Process Optimization Manager at Fifth Third Bank. Brett Eckstein brings experience from previous roles at Fifth Third Bank. Brett Eckstein holds a 2003 - 2007 Bachelor's degree in Marketing @ University of Cincinnati. With a robust skill set that includes Strategic Leadership, Strategic Initiatives, Project Management Software, Escalations Management, Data Analytics and more. Brett Eckstein has 5 emails and 1 mobile phone numbers on RocketReach.
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