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Brendan James Location
Dublin, IE
Brendan James Work
2023 -now Director, Global BPO Operations @
2021 -2023 GM Customer Service @
2018 -2021 Director of Operations @
2018 -2020 Director of Customer Service @
2017 -2018 Global Head of Contact Centers | Operations @
2016 -2017 International Program Manager | Operations @
2014 -2015 Customer Service Operations Manager @ hungryhouse
2010 -2013 Event Supervisor @
2008 -2010 Customer Service Representative @
Brendan James Education
Monash University
Bachelor’s Degree (Business and Commerce)
2004-2008
Korumburra Secondary College
High School (High School)
1999-2004
Monash University
Bachelor of Business (Bachelor of Business)
Brendan James Skills
Customer Service
Management
Team Leadership
Customer Satisfaction
Project Management
Time Management
Salesforce.com
Event Management
Social Media
Events Coordination
Hospitality
Research
Recruiting
Hospitality Service
Leadership
Purchasing
Coaching
Audio Visual Support
Website Updating
Call Centers
Soft Skills
Public Speaking
SLA
Event Planning
Contractor Supervision
Microsoft Word
Sales
Teamwork
Microsoft Office
Customer Experience
Team Building
People Management
Negotiation
Customer Service Management
Team Management
Strategy
Net Promoter Score
Training
Customer Support
Performance Management
Brendan James Summary
Brendan James, based in Dublin, IE, is currently a Director, Global BPO Operations at Wayfair. Brendan James brings experience from previous roles at Wayfair, Omio and Delivery Hero. Brendan James holds a 2004 - 2008 Bachelor’s Degree in Business and Commerce @ Monash University. With a robust skill set that includes Customer Service, Management, Team Leadership, Customer Satisfaction, Project Management and more. Brendan James has 3 emails and 2 mobile phone numbers on RocketReach.
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