BRANS Information

Here at BRANS we pride ourselves with garments made under ethical conditions and of highest sustainable quality. However, if for any reason you find a fault with one of our products we would like to extend our warm service to help you resolve the problem in the shortest time possible. If you come across faulty item(s) upon trying on the item(s), please return the item(s) to us with its original packaging in their original condition++ within 30 days from date of receipt. In all instances where a product may be faulty, please contact Customer Service at hello@mybrans.com quoting your order number, your name and address, details of the product and photos of the issue. We will then advise and assist with the replacement process. BRANS will gladly provide the following exchange options: Exchange for an identical or alternate size/colour/style (subject to stock availability). Voucher for the BRANS online store in the form of stamps for the next purchase (S$1 = 10 stamps) Refund to your original method of payment For exchanges and returns on faulty item(s), BRANS will ensure costs associated with returned faulty goods, including delivery, will be credited back to you. ++Original condition refers to the garment unwashed, unscented & not stained. Due to hygiene reasons, we will subject returned item(s) to a thorough check. We strongly suggest that you keep items clean and unstained of any kind when trying on the item(s) by ensuring that you are not wearing perfume/ aftershave or a deodorant which may leave a scent or marks on the item. Should the item(s) fail to be in its original condition, we may be unable to accept the return and may send back the item(s) to the sender and the purchase shall be deemed final. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We will provide you timely notification(s) via e-mail when the returned package reaches us, when your exchange has been ...