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Brandon R Location
Durham, NC, US
Brandon R Work
IT Manager - Device Services and Help Desk Operations @ (June 2019 - Present)
Technical Support Engineer - ITSM @ (May 2019 - July 2019)
Technical Support Engineer @ (October 2018 - May 2019)
Quality Assurance Automation Engineer @ (October 2017 - October 2018)
Associate Technical Support Engineer @ (June 2016 - August 2017)
Senior Customer Support Agent @ (August 2015 - June 2016)
Customer Success Manager @ DZone (January 2015 - July 2015)
Senior Field Sales Manager @ (October 2013 - January 2015)
Personal Shopper and Guide Sales Lead @ (October 2013 - January 2015)
Account Manager @ (October 2011 - December 2014)
City Operations Manager @ (May 2013 - September 2014)
Account Executive @ (May 2009 - October 2011)
Assistant Branch Manager @ (February 2008 - August 2009)
Sales Associate @ (October 2003 - February 2008)
Brandon R Education
University of North Carolina at Chapel Hill
Professional Certificate (Computer Science)
2019-2020
University of North Carolina at Wilmington
Bachelor of Business Administration (BBA) (Business Management)
2002-2006
Cape Fear High School 1998-2002
University of North Carolina Wilmington
Bachelor's degree
Brandon R Skills
IT Operations
IT Hardware Support
Service Desk
Customer Experience Transformation
Cross-functional Problem Solving
Linux System Administration
Red Hat Enterprise Linux (RHEL)
Mobile Device Management
Software Deployment
OS X
iOS
Shell Scripting
Bash
Customer Experience
Project Management
Troubleshooting
Quality Assurance
Microsoft Office
Operations Management
IT Service Management
IT Strategy
Zoom
Jamf
Mac
Sales
Salesforce.com
Account Management
Customer Service
Cold Calling
Management
Business Development
Microsoft Excel
Marketing
Strategy
Social Media Marketing
B2B
New Business Development
Lead Generation
Cross-functional Team Leadership
Marketing Strategy
Social Networking
Social Media
Business-to-Business (B2B)
Brandon R Summary
Brandon R, based in Durham, NC, US, is currently a IT Manager - Device Services and Help Desk Operations at Durham Academy. Brandon R brings experience from previous roles at SolarWinds, Samanage, Cengage and Red Hat. Brandon R holds a 2019 - 2020 Professional Certificate in Computer Science @ University of North Carolina at Chapel Hill. With a robust skill set that includes IT Operations, IT Hardware Support, Service Desk, Customer Experience Transformation, Cross-functional Problem Solving and more. Brandon R has 1 emails on RocketReach.
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