Brahim Ali Location
- Amsterdam, NH, NL
Brahim Ali Work
- 2017 - now Client Director @
- 2003 - 2017 Client Manager @
- 2002 - 2003 Content Manager @
- 2001 - 2002 Supervisor 2nd line @
- 1993 - 2001 Mechanic @
- 1999 - 2001 Team manager @ Euronet Internet B.V
Brahim Ali Education
- COPC® - Global Contact Center Excellence
(COPC Registered Coordinator 5.0 for CSP)
2011 - 2011 - COPC® - Global Contact Center Excellence
(COPC Registered Coordinator 4.2 for CSP)
2009 - 2009 - Prince II Foundation 2003 - 2003
- Vrije Universiteit Amsterdam
Master of Science (MSc) (Computer Science)
1995 - 2000 - Mondriaan Lyceum
(Gymnasium)
1989 - 1995
Brahim Ali Skills
- Customer Experience
- Outsourcing
- Process Management
- Telecommunications
- Change Management
- ITIL
- ICT
- Contact Centers
- Team Management
- E-commerce
- Workforce Management
- Business Intelligence
- CRM
- Service Management
- Project Management
- PRINCE2
- Coaching
- Business Analysis
- COPC
- Performance Management
- Process Improvement
- Customer Satisfaction
- B2B
- Management Consulting
- Call Centers
- Interim Management
- Operations Management
- Sla
- Management
- Service Delivery
- Business Process Improvement
- BPO
- IT Service Management
- Inbound Marketing
- Telemarketing
- Business Process
- IVR
- Call Center Development
- Account Management
- Strategy
- Dutch
- Business Strategy
- New Business Development
- Customer Service
- Leadership
- E Commerce
- Supervisor
- Strategic Planning
- Mechanical Engineering
- Editing
- Social Media Marketing
Brahim Ali Summary
- Brahim Ali, based in Amsterdam, NH, NL, is currently a Client Director at Webhelp Nederland, Customer Experience Innovators. Brahim Ali brings experience from previous roles at Webhelp Nederland, Customer Experience Innovators, SNT, Wanadoo and Meyn Food Processing Technology. Brahim Ali holds a 2011 - 2011 COPC® - Global Contact Center Excellence. With a robust skill set that includes Customer Experience, Outsourcing, Process Management, Telecommunications, Change Management and more. Brahim Ali has 1 emails on RocketReach.
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