Brahim Ali Email
Client Director @ Webhelp
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Brahim Ali Location
- Amsterdam, NH, NL
Brahim Ali Work
- Client Director @ (January 2017 - Present)
- Client Manager @ (January 2003 - January 2017)
- Content Manager @ (January 2002 - January 2003)
- Supervisor 2nd line @ (January 2001 - January 2002)
- Mechanic @ (August 1993 - August 2001)
- Team manager @ Euronet Internet B.V (January 1999 - January 2001)
Brahim Ali Education
- COPC® - Global Contact Center Excellence
COPC Registered Coordinator 5.0 for CSP (COPC Registered Coordinator 5.0 for CSP)
2011-2011 - COPC® - Global Contact Center Excellence
COPC Registered Coordinator 4.2 for CSP (COPC Registered Coordinator 4.2 for CSP)
2009-2009 - Prince II Foundation 2003-2003
- Vrije Universiteit Amsterdam (VU Amsterdam)
Master of Science (MSc) (Computer Science)
1995-2000 - Mondriaan Lyceum
Gymnasium (Gymnasium)
1989-1995
Brahim Ali Skills
- Customer Experience
- Outsourcing
- Process Management
- Telecommunications
- Change Management
- ITIL
- ICT
- Contact Centers
- Team Management
- E-commerce
- Workforce Management
- Business Intelligence
- CRM
- Service Management
- Project Management
- PRINCE2
- Coaching
- Business Analysis
- COPC
- Performance Management
- Process Improvement
- Customer Satisfaction
- B2B
- Management Consulting
- Call Centers
- Interim Management
- Operations Management
- Sla
- Management
- Service Delivery
- Business Process Improvement
- BPO
- IT Service Management
- Inbound Marketing
- Telemarketing
- Business Process
- IVR
- Call Center Development
- Account Management
- Strategy
- Dutch
- Business Strategy
- New Business Development
- Customer Service
- Leadership
- E Commerce
- Supervisor
- Strategic Planning
- Mechanical Engineering
- Editing
- Social Media Marketing
Brahim Ali Summary
- Brahim Ali, based in Amsterdam, NH, NL, is currently a Client Director at Webhelp Nederland, Customer Experience Innovators. Brahim Ali brings experience from previous roles at Webhelp Nederland, Customer Experience Innovators, SNT, Wanadoo and Meyn Food Processing Technology. Brahim Ali holds a 2011 - 2011 COPC Registered Coordinator 5.0 for CSP in COPC Registered Coordinator 5.0 for CSP @ COPC® - Global Contact Center Excellence. With a robust skill set that includes Customer Experience, Outsourcing, Process Management, Telecommunications, Change Management and more. Brahim Ali has 1 emails on RocketReach.
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