2018 -2023 Global Customer Experience Management @
2017 -2018 Global Social Care Strategy @
2014 -2017 Global Customer Experience: Manager, Voice of the Customer and Service Retention Strategy @
2012 -2014 Customer Experience: Business Unit Manager - Customer Assistance Center @
2011 -2012 Customer Experience: Manager- Roadside Assistance and Marketing Support @
2007 -2011 Manager- Customer Care and Aftersales Consumer Research @
2004 -2006 Analyst, Brand and Strategy Research, Global Market and Industry Analysis @
2001 -2003 Area Sales Manager, General Motors Vehicle Sales Service and Marketing @
2000 -2001 Analyst, Camaro and Corvette Brand Team, Vehicle Sales, Service and Marketing @
1995 -1998 Financial Analyst @
Bradley Ross Education
State
Master of Business Administration (Marketing)
1998-2000
University of Michigan
Bachelor of Business Administration (Finance)
1991-1995
Bradley Ross Skills
Customer Retention
Management
Customer Experience Management
Team Building
Customer Satisfaction
Automotive
Market Research
Marketing Strategy
Cross Functional Team Leadership
Competitive Analysis
Brand Management
Team Leadership
Process Improvement
Call Centers
Roadside Assistance
Customer Service
Strategic Planning
Web Chat
Business Process Improvement
Bradley Ross Summary
Bradley Ross, based in Saline, MI, US, is currently a Senior Manager, Strategic Network Analysis at General Motors. Bradley Ross brings experience from previous roles at General Motors. Bradley Ross holds a 1998 - 2000 Master of Business Administration in Marketing @ State. With a robust skill set that includes Customer Retention, Management, Customer Experience Management, Team Building, Customer Satisfaction and more. Bradley Ross has 3 emails and 1 mobile phone numbers on RocketReach.
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