Brad Utter Email & Phone Number
Head of Employer Group Medical Contact Centers @ The Cigna Group
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Brad Utter Location
- Minneapolis, MN, US
Brad Utter Work
- 2025 -now Head of Employer Group Medical Contact Centers @
- 2022 -2025 Associate Vice President | Provider and Member Contact Centers | Medicaid @
- 2020 -2022 Associate Vice President | Provider Contact Center and Vendor Management @
- 2019 -2020 Director | Provider Contact Center @
- 2018 -2019 Assistant Vice President | Employee Benefits Contact Center @
- 2017 -2018 Director | Patient Experience Center @
- 2016 -2017 Sr Manager | Workforce Management @
- 2015 -2016 Vendor Performance Manager | Global Service Delivery @
- 2013 -2015 Project Manager | Global Service Delivery @
- 2010 -2013 Sr Team Lead | Target Guest Relations @
- 2010 -2010 Team Development Leader | Remittance Processing Center @
- 2008 -2010 Coaching Specialist | Target Collections @
- 2007 -2008 Credit Advisor | Target Collections @
Brad Utter Education
- Concordia University-St. Paul
Bachelor's degree (Business Administration and Management, General)
2012-2014 - Arizona State University
Business Administration and Management (Business Administration and Management, General)
2006-2009
Brad Utter Skills
- Medicaid
- Workforce Management
- Employee Engagement
- Project Management
- Leadership
- Contact Centers
- Multi-channel Retail
- Management
- Social Media
- Social CRM
- Collections
- Customer Satisfaction
- Customer Service
- Microsoft Office
- Performance Management
- Team Leadership
- Salesforce.com implementation
- Vendor Management
- Contact Center Operations
- Vendor Contracts
- Third Party Vendor Management
- Change Management
- Team Building
- Process Improvement
- Retail
- Coaching
- Operations Management
- Microsoft Excel
- Professional Mentoring
- Critical Thinking
- Training
- Strategy
- Strategic Planning
- Multi Channel Retail
- Has Errors
- Great
Brad Utter Summary
- Brad Utter, based in Minneapolis, MN, US, is currently a Head of Employer Group Medical Contact Centers at The Cigna Group. Brad Utter brings experience from previous roles at Humana and Voya Financial. Brad Utter holds a 2012 - 2014 Bachelor's degree in Business Administration and Management, General @ Concordia University-St. Paul. With a robust skill set that includes Medicaid, Workforce Management, Employee Engagement, Project Management, Leadership and more. Brad Utter has 2 emails and 1 mobile phone numbers on RocketReach.
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