Brad Utter Email & Phone Number
Head of Employer Group Medical Contact Centers @ The Cigna Group
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Brad Utter Location
- Minneapolis, MN, US
Brad Utter Work
- Head of Employer Group Medical Contact Centers @ (October 2025 - Present)
- Associate Vice President | Provider and Member Contact Centers | Medicaid @ (December 2022 - October 2025)
- Associate Vice President | Provider Contact Center and Vendor Management @ (December 2020 - December 2022)
- Director | Provider Contact Center @ (October 2019 - December 2020)
- Assistant Vice President | Employee Benefits Contact Center @ (February 2018 - October 2019)
- Director | Patient Experience Center @ (July 2017 - February 2018)
- Sr Manager | Workforce Management @ (February 2016 - July 2017)
- Vendor Performance Manager | Global Service Delivery @ (January 2015 - February 2016)
- Project Manager | Global Service Delivery @ (June 2013 - January 2015)
- Sr Team Lead | Target Guest Relations @ (October 2010 - June 2013)
- Team Development Leader | Remittance Processing Center @ (February 2010 - October 2010)
- Coaching Specialist | Target Collections @ (October 2008 - February 2010)
- Credit Advisor | Target Collections @ (February 2007 - October 2008)
Brad Utter Education
- Concordia University-St. Paul
Bachelor's degree (Business Administration and Management, General)
2012-2014 - Arizona State University
Business Administration and Management (General)
2006-2009
Brad Utter Skills
- Medicaid
- Workforce Management
- Employee Engagement
- Project Management
- Leadership
- Contact Centers
- Multi-channel Retail
- Management
- Social Media
- Social CRM
- Collections
- Customer Satisfaction
- Customer Service
- Microsoft Office
- Performance Management
- Team Leadership
- Salesforce.com implementation
- Vendor Management
- Contact Center Operations
- Vendor Contracts
- Third Party Vendor Management
- Change Management
- Team Building
- Process Improvement
- Retail
- Coaching
- Operations Management
- Microsoft Excel
- Professional Mentoring
- Critical Thinking
- Training
- Strategy
- Strategic Planning
- Multi Channel Retail
- Has Errors
- Great
Brad Utter Summary
- Brad Utter, based in Minneapolis, MN, US, is currently a Head of Employer Group Medical Contact Centers at The Cigna Group. Brad Utter brings experience from previous roles at Humana and Voya Financial. Brad Utter holds a 2012 - 2014 Bachelor's degree in Business Administration and Management, General @ Concordia University-St. Paul. With a robust skill set that includes Medicaid, Workforce Management, Employee Engagement, Project Management, Leadership and more. Brad Utter has 2 emails and 1 mobile phone numbers on RocketReach.
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