ServiceNow Product Manager - ITSM and SPM @ (February 2023 - December 2024)
Service Delivery Manager @ (January 2021 - February 2023)
Team Leader and Scrum Master (SOE and EMS @Department of Education) @ (March 2019 - December 2020)
Team Leader (Service Desk @Department of Education) @ (July 2018 - March 2019)
Business Analyst and Team Leader (Service Management @BHP Billiton) @ (January 2018 - July 2018)
Team Leader (Service Desk @BHP Billiton) @ (September 2013 - January 2018)
Associate Systems Engineer (Service Desk @BHP Billiton) @ (January 2013 - September 2013)
Senior Service Desk and Desktop Technician (Desktop @Landgate) @ (April 2012 - January 2013)
Service Desk Technician (Service Desk @Department for Child Protection and Family Support) @ (January 2011 - April 2012)
Brad Thacker Education
AIM Education & Training
Effective People Management
2015-2015
North Metropolitan TAFE
Diploma (Networking)
2009-2010
Brad Thacker Skills
Active Directory
Agile Methodologies
Business Analysis
Business Process Improvement
Career Development
Career Development Coaching
Change Management
Cisco Technologies
Coaching & Mentoring
Conflict Resolution
Customer Service
DNS
Data Analysis
Disaster Recovery
Documentation
Executive Management
IT Management
IT Operations
IT Service Management
IT Strategy
ITIL
ITIL Certified
Incident Management
Information Technology
Leadership
Management
Marketing Strategy
Microsoft Office
Networking
People Management
Presentations
Product Management
Product Marketing
Project Delivery
Project Management
Requirements Analysis
Scrum
Service Delivery
Service Desk
Service-Level Agreements (SLA)
ServiceNow
ServiceNow Administration
Software Documentation
Stakeholder Management
Strategy
System Administration
Team Leadership
Team Management
Teamwork
Technical Leadership
Technical Support
Troubleshooting
Vendor Management
Windows
Windows 7
Windows Server
Brad Thacker Summary
Brad Thacker, based in Perth, WA, AU, is currently a ServiceNow Platform Owner at BHP. Brad Thacker brings experience from previous roles at BHP, VGT and Kinetic IT. Brad Thacker holds a 2015 - 2015 Effective People Management @ AIM Education & Training. With a robust skill set that includes Active Directory, Agile Methodologies, Business Analysis, Business Process Improvement, Career Development and more. Brad Thacker has 1 emails and 1 mobile phone numbers on RocketReach.
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