Compliance Officer @ (January 2022 - November 2023)
Director of Operations @ (September 2014 - January 2022)
Director of Vendor Management Operations @ (September 2010 - September 2014)
Director of Call Center Operations, @ (January 2005 - January 2010)
Call Center Site Director @ (September 1998 - May 2005)
Brad Summers Education
University of Phoenix
Bachelor's degree (Business Management)
Brad Summers Skills
Banking
Black Belt
Business Process Outsourcing (BPO)
Call Center Administration
Call Center Development
Call Centers
Call center start-up
Coaching & Mentoring
Communication
Compliance Management
Contact Center Management
Contact Center Operations
Contact Center Optimization
Contact Center Strategy
Contact Center Transformation
Crisis Management
Cross-functional Team Leadership
Customer Experience Management
Customer Relationship Management (CRM)
Customer Service
Customer Service Management
Customer Service Operations
Customer Service Training
Directors
Internal Audits
Leadership
Leadership Development
Lean Six Sigma
Management
Net Promoter Score
Operational Risk Management
Operations Management
Program Management
Project Management
Regulatory Compliance
Risk Assessment
Risk Management
Site Management
Strategic Partnerships
Strategic Planning
Strategic Vision
Team Building
Team Leadership
Third-Party Vendor Management
Training
Vendor Management
Workforce Management
Brad Summers Summary
Brad Summers, based in St. George, UT, US, is currently a Rural Carrier Associate at United States Postal Service. Brad Summers brings experience from previous roles at Zion Health, Wells Fargo, Verizon and Verizon Wireless. Brad Summers holds a Bachelor's degree in Business Management @ University of Phoenix. With a robust skill set that includes Banking, Black Belt, Business Process Outsourcing (BPO), Call Center Administration, Call Center Development and more. Brad Summers has 6 emails and 3 mobile phone numbers on RocketReach.
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