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Brad Randall Location
Saint Paul, MN, US
Brad Randall Work
2026 -now Director, Loyalty Operations and Churn Management @
2023 -2025 Executive Director, Strategy and Performance Engagement and Activation @
now Executive Director, Strategy and Performance Engagement and Activation @
2022 -2023 Sr. Director, Base Management and Retention Channel Strategy @
now Sr. Director, Base Management and Retention Channel Strategy @
2020 -2022 Director, National Account Management Operations @
now Director, National Account Management Operations @
now Director, Loyalty Strategy and Effectiveness (West Division) @
2015 -2020 Director, Loyalty Strategy and Effectiveness (West Division) @
now Senior Director, Customer Care and Loyalty @
2013 -2015 Senior Director, Customer Care and Loyalty @
2004 -2013 Manager, Customer Care and Call Center Operations and Retention and Loyalty Center of Excellence @
now Manager, Customer Care and Call Center Operations and Retention and Loyalty Center of Excellence @
now Supervisor, Customer Care and Retention @
2002 -2004 Supervisor, Customer Care and Retention @
1997 -2002 Customer Service Agent and Analyst and Supervisor and Manager @ Deluxe Corporation, Carlson Companies, and Innuity, Inc.
now Customer Service Agent and Analyst and Supervisor and Manager @ Deluxe Corporation, Carlson Companies, and Innuity, Inc.
Brad Randall Education
Metro State University
Bachelor of Science (B.S.) (Business Admininstration, Management, & Human Resources Management)
Tuck Executive Education at Dartmouth
SCTE-Tuck Executive Leadership Program
Brad Randall Skills
Leadership
Leadership Development
Call Centers
Customer Retention
Customer Experience
Customer Satisfaction
Call Center
Telecommunications
Workforce Management
Vendor Management
Customer Service
Sales Management
Team Leadership
Broadband
Telephony
Team Building
VoIP
Performance Management
Call Center Development
Direct Sales
Temporary Placement
Cross-functional Team Leadership
Process Improvement
Culture Change
Loyalty Programs
Employee Engagement
Operations
Marketing
Cross Functional Team Leadership
Customer Loyalty
Brad Randall Summary
Brad Randall, based in Saint Paul, MN, US, is currently a Director, Loyalty Operations and Churn Management at Point Broadband. Brad Randall brings experience from previous roles at Comcast. Brad Randall holds a Bachelor of Science (B.S.) in Business Admininstration, Management, & Human Resources Management @ Metro State University. With a robust skill set that includes Leadership, Leadership Development, Call Centers, Customer Retention, Customer Experience and more. Brad Randall has 4 emails and 2 mobile phone numbers on RocketReach.
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