Brad Randall Email & Phone Number
Director, Churn Management and Loyalty Operations @ Point Broadband
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Brad Randall Location
- Saint Paul, MN, US
Brad Randall Work
- Director, Churn Management and Loyalty Operations @ (June 2026 - Present)
- Executive Director, Strategy and Performance Engagement and Activation @ (January 2023 - December 2025)
- Sr. Director, Base Management and Retention Channel Strategy @ (January 2022 - January 2023)
- Director, National Account Management Operations @ (January 2020 - January 2022)
- Director, Loyalty Strategy and Effectiveness (West Division) @ (January 2015 - January 2020)
- Senior Director, Customer Care and Loyalty @ (January 2013 - January 2015)
- Manager, Customer Care and Call Center Operations and Retention and Loyalty Center of Excellence @ (January 2004 - January 2013)
- Supervisor, Customer Care and Retention @ (May 2002 - January 2004)
- Customer Service Agent and Analyst and Supervisor and Manager @ Deluxe Corporation, Carlson Companies, and Innuity, Inc. (January 1997 - January 2002)
Brad Randall Education
- Metro State University
Bachelor of Science (B.S.) (Business Admininstration, Management, & Human Resources Management)
- Tuck Executive Education at Dartmouth
SCTE-Tuck Executive Leadership Program
Brad Randall Skills
- Base Management
- Broadband
- Business Process Improvement
- Call Center
- Call Center Development
- Call Centers
- Call center start-up
- Contact Center Management
- Cross-functional Collaborations
- Cross-functional Initiatives
- Cross-functional Team Leadership
- Culture Change
- Customer Experience
- Customer Experience Management
- Customer Experience Transformation
- Customer Retention
- Customer Satisfaction
- Customer Service
- Customer Service Management
- Driving Results
- Employee Development
- Employee Engagement
- Employee Learning & Development
- Go-to-Market Strategy
- Leadership
- Leadership Development
- Leading Positive Change
- Loyalty Programs
- Operating Budgets
- Operational Excellence
- Operations Management
- Organizational Culture
- P&L Management
- People Leadership
- Performance Analysis
- Performance Management
- Process Improvement
- Quality Assurance
- Retention Strategy
- Sales Management
- Sales Operations
- Strategic Leadership
- Strategic Partnerships
- Team Accountability
- Team Building
- Team Expansion
- Team Leadership
- Technical Support
- Telecommunications
- Telephony
- Temporary Placement
- Vendor Management
- Worforce Planning
- Workforce Management
- VoIP
- Direct Sales
- Operations
- Marketing
- Cross Functional Team Leadership
- Customer Loyalty
Brad Randall Summary
- Brad Randall, based in Saint Paul, MN, US, is currently a Director, Churn Management and Loyalty Operations at Point Broadband. Brad Randall brings experience from previous roles at Comcast. Brad Randall holds a Bachelor of Science (B.S.) in Business Admininstration, Management, & Human Resources Management @ Metro State University. With a robust skill set that includes Base Management, Broadband, Business Process Improvement, Call Center, Call Center Development and more. Brad Randall has 1 emails and 2 mobile phone numbers on RocketReach.
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