Customer Operations Manager, Southwest Region @ (October 2011 - September 2014)
Enterprise Service Manager @ (June 2007 - October 2011)
Customer Operations Supervisor @ (December 2004 - June 2007)
Brad Johnston Education
University of Arizona
Bachelor of Arts - BA (Political Science)
Brad Johnston Skills
4 Disciplines of Execution
Account Management
B2B
BPO
Business Development
Business Operations
Business Process Improvement
Business Process Outsourcing (BPO)
CRM
Call Centers
Cloud Computing
Coaching
Contact Centers
Contract Negotiation
Crisis Communications
Cross-functional Team Leadership
Customer Experience
Customer Relationship Management (CRM)
Customer Retention
Customer Service
Directors & Officers Liability
Disaster Recovery
Distributed Team Management
Enterprise Software
Executive Management
Leadership
Leadership Development
Lean Six Sigma
Managed Services
Management
Negotiation
Operations Management
Outsourcing
Process Improvement
Procurement
Project Management
Recruiting
Service Delivery
Sourcing
Strategic Communications
Strategic Planning
Strategy
Supplier Negotiation
Team Building
Team Leadership
Telecommunications
Third Party Vendor Management
Training
Vendor Contracts
Vendor Management
Sales Operations
Telecommunications Engineering
Sales Management
Computer Aided Dispatch
VoIP
Voice over IP (VoIP)
Customer Relationship Management Crm
PowerPoint
Cross Functional Team
Directors And Officers Liability
Communications
Healthcare
Solutions
Distributed Team
Voice Over Ip Voip
Mesa
Cross Functional Team Leadership
Police
Directors And Officers
Business Process Outsourcing Bpo
Customer Relationship Management
Voice Over Ip
Business Process Outsourcing
Brad Johnston Summary
Brad Johnston, based in Mesa, AZ, US, is currently a Senior Director, Strategic Partnerships at DriveTime. Brad Johnston brings experience from previous roles at DriveTime and Verra Mobility. Brad Johnston holds a Bachelor of Arts - BA in Political Science @ University of Arizona. With a robust skill set that includes 4 Disciplines of Execution, Account Management, B2B, BPO, Business Development and more. Brad Johnston has 3 emails and 2 mobile phone numbers on RocketReach.
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