Director of Customer Contact Center, Senior Vice President
@
United Community Bank
(Past)
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Brad Graham Location
Greenville, SC, US
Brad Graham Work
2014 - 2017 Director of Customer Contact Center, Senior Vice President @ United Community Bank
2012 - 2013 Senior Manager, Contact Center @ The Home Depot
2007 - 2012 Senior Call Center Manager, Senior Vice President @ SunTrust
2004 - 2007 Senior Banking Operations Manager, Group Vice President @ SunTrust
2001 - 2004 Banking Operations Manager, Vice President @ SunTrust
2000 - 2001 SunTrust Online Service Center Manager, Assistant Vice President @ SunTrust
1997 - 2000 Customer Service Team Manager, Banking Officer @ SunTrust
1994 - 1997 Customer Service Representative @ SunTrust
Brad Graham Education
Kent State University
Bachelor of Arts (Liberal Arts and Sciences/Liberal Studies)
1987 - 1991
Georgia Institute of Technology - Leadership Forum
Suntrust - Leadership Development Program
Lakewood High School
Brad Graham Skills
Senior Call Center Leadership
Banking Operations
Project Planning
Data Analytics
Financial Operations
Call Center Consolidation and Expansion
Call Center Technology
IVR | ACD | PBX Technology
Performance Management
Verint Call Recording
Brad Graham Summary
Brad Graham, based in Greenville, SC, US, was previously a Director of Customer Contact Center, Senior Vice President at United Community Bank. Brad Graham brings experience from previous roles at The Home Depot and SunTrust Bank. Brad Graham holds a 1987 - 1991 Bachelor of Arts in Liberal Arts and Sciences/Liberal Studies @ Kent State University. With a robust skill set that includes Senior Call Center Leadership, Banking Operations, Project Planning, Data Analytics, Financial Operations and more. Brad Graham has 1 emails on RocketReach.
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