BotGenes Information

Young, dynamic and properly funded, BotGenes® is a high technology company, which has clients in multiple countries and users all over the world. It specializes in the deployment of Cognitive Agents/Chatbots providing customers with multimedia superior solutions that seamlessly integrates into their omnichannel communication and service strategies. BotGenes® capabilities in Artificial Intelligence includes Natural Language Processing and Machine Learning proved in English and Romance Languages (Spanish, Portuguese, Italian, French, etc.) being BotGenes® Artificial brain, the first one in passing the Folstein Test or MMSE, Mini-mental State Examination, widely used to measure the cognitive capacity of human beings. An advanced API allows communication through different channels with adapted content: web, Facebook Messenger, Twitter, Telegram, Mobile Apps, etc. and interaction with commercial and proprietary enterprise systems such as ERP, CRM, Claim Status, Live help, Ticket Systems, Reward Systems, etc. Additionally, a strategic alliance with Equifax allows BotGenes® to integrate Cognitive Agents/Chatbots with Equifax’s services such as Id Validator and Scoring Systems. BotGenes® offers third-generation Cognitive Agents: they use AI/NLP techniques along with 3D animated avatars, TTS/Audio Synthesis and Speech Recognition, providing the most engaging digital experience. Cognitive Agents/Chatbots “on duty” since 2011 have responded to millions of user request with CX above 85%, serving in different roles such as,: customer services, training, help desk support, citizens assistant, test administration, lead capture, funnel optimization, etc. in multiple industries segments: Finance, Energy, Insurance, Education, Government, Entertainment, etc. For more information, please contact us info@botgenes.com