Borealis Consulting Information

BSS are a boutique software delivery consultancy specialising in lean/agile delivery of bespoke software assets for the Financial Services, Entertainment and Utilities Industries. At BSS we provide best in breed lean/agile delivery of technology solutions from ideation to live service. We operate with a small team of software experts across a wide range of technologies. Our niche is Data Driven AI to drive Customer Experience which we then integrate into a companies own customer ecosystem. We leverage the data a company has about its customer base, together with our own AI models and ML, and any available and safe 3rd party data, to help companies • personalise the customer experience. Rather than treating all customers the same or, worse, mass marketing and risking negative customer satisfaction. • Predict why the customers is interacting with the company on any of the companies communication channels, both digital self-serve channels and traditional agent based channels. • Control the conversation with the customer, provide continuity as customers inevitably cross between channels and steer that conversation to both resolution of the customers desire and entwine any marketing opportunities in the right way that may be mutually beneficial to both customer and company.