Head of Customer Service, Helpdesk and Cards Operations @ Raiffeisen Bank Romania (December 2013 - May 2014)
Stream Leader and Lean Trainer @ Raiffeisen Bank Romania (January 2012 - December 2013)
Senior Lean Expert @ Raiffeisen Bank Romania (July 2011 - January 2012)
Sales and Service Quality Program Specialist (SFE) @ Raiffeisen Bank Romania (September 2008 - July 2011)
Customer Service Specialist @ Raiffeisen Bank Romania (December 2007 - September 2008)
Customer Service Specialist @ (November 2006 - December 2007)
Bogdan Deris Education
University of Iasi
Master's Degree (Banking Management and Transactions)
2009-2011
„Gheorghe Asachi” Technical University of Iasi
Bachelor of Science (Automatics Control and Computers)
2003-2008
Bogdan Deris Skills
Lean
Coaching Staff
Banking
Performance Management
Training
Sales Management
Process Improvement
Customer Service Management
RPA
BluePrism
Problem Solving
Operations Management
Strategic Planning
Relocation
Call Centers
Consulting
Agile Methodologies
Team Management
Capacity Management
Business Process Management
Scrum
Retail Banking
Change Management
Team Leadership
Management
Large Scale Change Management
Analytical Skills
Budgeting
Build Strong Relationships
Business
Business Development
Business Process Outsourcing (BPO)
Business Relationship Management
Client Services
Communication
Corporate Services
Customer Service
Design Thinking
Direct Sales
Financial Operations
Global Delivery
Key Performance Indicators
Mentoring
Negotiation
Operational Activities
Operational Excellence
Operations Processes
Operations Research
People Management
Performance Metrics
Product Innovation
Quality Auditing
Regulatory Requirements
Reporting Systems
Sales
Service-Level Agreements (SLA)
Shared Services
Strategic Initiatives
Strategic Vision
Strategy Implementation
Teamwork
User Interface Design
Vendor Management
Business Process
Bogdan Deris Summary
Bogdan Deris, based in Bucharest, Romania, is currently a Head of Business Efficiency and Optimisation at Link Financial Group. Bogdan Deris brings experience from previous roles at Link Financial Group, Raiffeisen Bank International AG and Raiffeisen Bank Romania. Bogdan Deris holds a 2009 - 2011 Master's Degree in Banking Management and Transactions @ University of Iasi. With a robust skill set that includes Lean, Coaching Staff, Banking, Performance Management, Training and more. Bogdan Deris has 3 emails and 6 mobile phone numbers on RocketReach.
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