2005 -2014 Manager, Workforce Management and Call Center Support @
2001 -2005 Senior Call Center Analyst @
1998 -2001 Call Center Analyst @
Bobby Strickland Education
Saint Peter's University
Master of Business Administration (M.B.A.) (Risk Management)
St. Peter's College
Bachelor of Science (B.S.) (Business Administration)
Bobby Strickland Skills
Call Centers
Process Improvement
Business Analysis
Workforce Management
Management
Leadership
Training
Forecasting
Contact Centers
Data Analysis
Strategy
Enterprise Software
IVR
Business Strategy
Vendor Management
Insurance
Visio
Access
Avaya
Business Process Improvement
Sales
Customer Service
Analysis
Bobby Strickland Summary
Bobby Strickland, based in Trenton, NJ, US, is currently a Associate Director, Workforce Management at Enclara Pharmacia. Bobby Strickland brings experience from previous roles at Novartis, Ascensus, AmeriHealth Caritas and Horizon Blue Cross Blue Shield of NJ. Bobby Strickland holds a Master of Business Administration (M.B.A.) in Risk Management @ Saint Peter's University. With a robust skill set that includes Call Centers, Process Improvement, Business Analysis, Workforce Management, Management and more. Bobby Strickland has 1 emails and 1 mobile phone numbers on RocketReach.
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