Supervisor - Global Help Desk @ (April 2011 - May 2014)
Knowledge Management and Documentation Specialist @ (January 2007 - April 2011)
Bobby Davidson Education
Dobyns-Bennett High School 1986-1989
East Tennessee State University, Northeast State Technical Community College
Computer Science
Bobby Davidson Skills
Active Directory
Call Center Administration
Call Centers
Communication
Computer Hardware
Customer Satisfaction
Customer Service
Desktop Support Management
Hardware
Help Desk Support
IT Operations
IT Service Management
ITIL
ITIL Process
Incident Management
Knowledge Management
Microsoft Exchange
Microsoft Office
Microsoft Products
Office 365
Operating Systems
Problem Management
Servers
Service Delivery
Service Desk
Service Desk Management
Service Improvement
Service-Level Agreements (SLA)
ServiceNow
SharePoint
Software Documentation
Software Installation
Software as a Service (SaaS)
Strategic Vision
Support Management
System Administration
Technical Support
Troubleshooting
User Experience (UX)
VMware
Windows 7
Windows Server
PowerPoint
Change Management
Bobby Davidson Summary
Bobby Davidson, based in Kingsport, TN, US, is currently a Enterprise Services Manager at Tele-Optics, Inc.. Bobby Davidson brings experience from previous roles at Tele-Optics, Inc.. Bobby Davidson holds a 1986 - 1989 Dobyns-Bennett High School. With a robust skill set that includes Active Directory, Call Center Administration, Call Centers, Communication, Computer Hardware and more.
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