Bob Heck Email & Phone Number

Director IT Service Management @ TreviPay

View Bob's Email & Phone Number

5 free lookup(s). No credit card required.

If you need more lookups, subscriptions start at $34 USD/month.

Bob Heck Location

Naples, FL, US

Bob Heck Work

2017 -now Director IT Service Management @
2017 -2020 Senior Manager - ITSM Practice @
2015 -2017 Program Director - eCommerce and Business Process Outsourcing @
2015 -2015 Senior Manager - Client Services @
2014 -2014 Director IT Services and Contact Center @
2012 -2014 Senior Manager - IT Service Management @
2010 -2012 Data Center Operations Manager @
2009 -2009 Senior Project Manager @
2007 -2009 Senior IT Manager - End User Computing @
2003 -2004 Delivery Channel Manager @ US Central Federal Credit Union
1998 -2003 Senior Product Manager - eCommerce @
1994 -1998 IT Operations Manager @
1991 -1994 System Consultant @ Entex

Bob Heck Education

University of St. Thomas
(Lean Six Sigma)
2006-2006
University of Minnesota
(Marketing Fundamentals)
2002-2002
Bellevue University
(Business Administration and Management, General)
Dunwoody College
Associates Degree (Computer Technology)
Spencer High School

Bob Heck Skills

Cross-functional Team Leadership
Vendor Relations
Process Improvement
ITIL
IT Service Management
Data Center
PMP
Vendor Management
Project Management
Information Technology
Program Management
Business Analysis
Call Centers
IT Strategy
Incident Management
Management
Security
IT Operations
CRM
Enterprise Software
Product Management
Project Planning
Business Process Improvement
Customer Relationship Management (CRM)
Change Management
Sales
Outsourcing
Customer Relationship Management Crm
Marketing
Microsoft Office
Infrastructure
Microsoft Excel
Cross Functional Team Leadership
Business Process
Quality Management
Tabletop
Patch Management
Payments
Service Desk
Performance Metrics
Incident Handling
Oversight
Competitive Intelligence
Baselines
Desktop Imaging
Procurement
Adherence
Design
Demand
Coaching
CSI
Contractors
Continuous Improvement
Command Center
Technology Solutions
Leadership
Transformations
Technology
Ola
Service Operations
Escalation
Customer Satisfaction
Strategic Initiatives
Web Analytics
Utilization
Workforce Management
Strategy
Computer Programming
Budgeting
Enterprise Architecture
Testing
Asset Management
Training
Mttr
Disaster Recovery
Sla
Vendor Negotiation
Outsourcing Management
Product Development
Reporting
Capital
Payment Services
Service Delivery
Problem Management
Structured Products
P&L
Service Catalog
Employee Engagement
Store Operations
Csat
RFP
DNS
Maximo
Data Analysis
FMEA
RFI
Operations
Credit
Voting
Service Management
Governance
Rollout
Cloud Computing
DMAIC
Presentations
NAFTA
Banking
Business Units
Windows Support
Virtual Teams
Resources
Interfaces
Reviews
Union
Team Performance
Cisco VoIP
Financial Services
Business Continuity
Launches
Focus Groups
Collateral
ACH
Instructional Design
Liaison
Application Development
Knowledge Management
Software Development
Service Improvement
Architecture
Automation
Performance Management
Customer Relationship Management

Bob Heck Summary

Bob Heck, based in Naples, FL, US, is currently a Director IT Service Management at TreviPay. Bob Heck brings experience from previous roles at MSTS, CSC, Jack Henry & Associates and Advanced Technology Services. Bob Heck holds a 2006 - 2006 University of St. Thomas. With a robust skill set that includes Cross-functional Team Leadership, Vendor Relations, Process Improvement, ITIL, IT Service Management and more. Bob Heck has 2 emails and 2 mobile phone numbers on RocketReach.