Bob Hayes Email & Phone Number
Principal CX Researcher @ Symetra
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Bob Hayes Location
- Seattle, WA, US
Bob Hayes Work
- Principal CX Researcher @ (November 2021 - Present)
- Vice President of CEM Strategies @ (June 2010 - July 2012)
- Senior Director of Research and Analytics @ (March 2019 - May 2020)
- Chief Research Officer @ (June 2016 - May 2017)
- Chief Research Officer @ (November 2014 - June 2016)
- Chief Customer Officer @ TCELab (April 2012 - November 2014)
- Contributing Analyst @ Gleanster, LLC (August 2010 - December 2015)
- Advisor @ (June 2008 - June 2009)
- Advisor @ (January 2008 - December 2010)
- President @ Business Over Broadway (June 2007 - Present)
- Customer Insights Manager @ (March 2005 - May 2007)
- Senior Research Manager @ (January 2001 - March 2005)
- Research Consultant @ TNS Prognostics (January 2001 - January 2001)
Bob Hayes Education
- Bowling Green State University
Ph.D (Industrial-Organizational Psychology)
1985-1992
Bob Hayes Skills
- Customer Service
- Microsoft Office
- Strategy
- Net Promoter Score
- Customer Satisfaction
- Analysis
- Customer Loyalty
- Market Research
- Competitive Analysis
- Data Mining
- Customer Feedback
- Customer Experience
- Analytical Skills
- Consumer Insights
- Research
- SPSS
- SaaS
- Statistics
- Voice of the Customer
- Exit Surveys
- Data Modeling
- Customer Relationship Management Crm
- Research Design
- Business Intelligence
- Brand Loyalty
- Analytics
- Writing
- Customer Insight
- Consulting
- Marketing Research
- Marketing
- Social Media
- Survey Design
- CRM
- Start Ups
- Feedback
- Data Science
- Strategic Partnerships
- Survey Research
- Segmentation
- Survey Development
- Data Analysis
- Business Analysis
- Rental Properties
- Bonds
- Home Owners Insurance
- Renters Insurance
- Life Insurance
- Vision
- Dental
- Long Term Care
- Disability Insurance
- Commercial Auto
- Sr 22'S
- Recreational Vehicles And Boats
- Health Insurance
- Motorcycles
- General Liability
- Auto Insurance
- Customer Relationship Management
Bob Hayes Summary
- Bob Hayes, based in Seattle, WA, US, is currently a Principal CX Researcher at Symetra. Bob Hayes brings experience from previous roles at Anthony & Alexander Group, LLC, Indigo Slate, Appuri and AnalyticsWeek. Bob Hayes holds a 1985 - 1992 Ph.D in Industrial-Organizational Psychology @ Bowling Green State University. With a robust skill set that includes Customer Service, Microsoft Office, Strategy, Net Promoter Score, Customer Satisfaction and more. Bob Hayes has 2 emails and 1 mobile phone numbers on RocketReach.
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