Bob Hayes Email & Phone Number
Principal CX Researcher @ Symetra
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Bob Hayes Location
- Seattle, WA, US
Bob Hayes Work
- 2021 -now Principal CX Researcher @
- 2019 -2020 Senior Director of Research and Analytics @
- 2016 -2017 Chief Research Officer @
- 2014 -2016 Chief Research Officer @
- 2012 -2014 Chief Customer Officer @ TCELab
- 2010 -2015 Contributing Analyst @ Gleanster, LLC
- 2010 -2012 Vice President of CEM Strategies @
- 2008 -2009 Advisor @
- 2008 -2010 Advisor @
- 2007 -now President @ Business Over Broadway
- 2005 -2007 Customer Insights Manager @
- 2001 -2005 Senior Research Manager @
- 2001 -2001 Research Consultant @ TNS Prognostics
Bob Hayes Education
- Bowling Green State University
Ph.D (Industrial-Organizational Psychology)
1985-1992
Bob Hayes Skills
- Customer Service
- Microsoft Office
- Strategy
- Net Promoter Score
- Customer Satisfaction
- Analysis
- Customer Loyalty
- Market Research
- Competitive Analysis
- Data Mining
- Customer Feedback
- Customer Experience
- Analytical Skills
- Consumer Insights
- Research
- SPSS
- SaaS
- Statistics
- Voice of the Customer
- Exit Surveys
- Data Modeling
- Customer Relationship Management Crm
- Research Design
- Business Intelligence
- Brand Loyalty
- Analytics
- Writing
- Customer Insight
- Consulting
- Marketing Research
- Marketing
- Social Media
- Survey Design
- CRM
- Start Ups
- Feedback
- Data Science
- Strategic Partnerships
- Survey Research
- Segmentation
- Survey Development
- Data Analysis
- Business Analysis
- Rental Properties
- Bonds
- Home Owners Insurance
- Renters Insurance
- Life Insurance
- Vision
- Dental
- Long Term Care
- Disability Insurance
- Commercial Auto
- Sr 22'S
- Recreational Vehicles And Boats
- Health Insurance
- Motorcycles
- General Liability
- Auto Insurance
- Customer Relationship Management
Bob Hayes Summary
- Bob Hayes, based in Seattle, WA, US, is currently a Principal CX Researcher at Symetra. Bob Hayes brings experience from previous roles at Indigo Slate, Appuri, AnalyticsWeek and TCELab. Bob Hayes holds a 1985 - 1992 Ph.D in Industrial-Organizational Psychology @ Bowling Green State University. With a robust skill set that includes Customer Service, Microsoft Office, Strategy, Net Promoter Score, Customer Satisfaction and more. Bob Hayes has 2 emails and 1 mobile phone numbers on RocketReach.
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