Vice President, Success Architects for MuleSoft, Tableau, and Marketing Cloud @ (January 2023 - April 2024)
Vice President, Customer Success, Strategy and Architecture Leader @ (February 2020 - March 2023)
Senior Director, Global Customer Success Architecture @ (February 2019 - February 2020)
Director, Global Customer Success Architecture @ (April 2018 - January 2019)
Senior Customer Success Architect and Office of the CTO @ (December 2014 - April 2018)
Principal Software Architect @ Pharmacy OneSource (September 2012 - December 2014)
Office of the CTO @ (September 1999 - August 2012)
Software Developer @ Xantel (January 1996 - January 1999)
Software Developer @ (January 1994 - January 1996)
Software Developer @ Dynatech Video Group (January 1993 - January 1994)
Bob Craig Education
University of Wisconsin-Madison
BS (Electrical and Computer Engineering)
1986-1991
Marshfield High School 1984-1986
Bob Craig Skills
AI for Customer Experience
AI for Customer Service
Agile Methodologies
Agile Project Management
Amazon Web Services (AWS)
Architecture
Ballet
C#
C++
CX Operating Models
Change Management
Cloud Computing
Customer Experience Strategy
Design Patterns
Digital Customer Experience
Distributed Systems
Eclipse
Enterprise Architecture
Enterprise Software
Global Team Leadership
IT Strategy
Innovation
Innovation Consulting
Integration
Java
Multithreading
OOP
Object Oriented Design
Proof of Concept
Requirements Analysis
SOA
SaaS
SaaS Retention and Expansion Strategy
Scalability
Scrum
Software Design
Software Development
Software Engineering
Software Project Management
Solution Architecture
Start-ups
Success Package Design
System Architecture
Team Leadership
Technical Leadership
Testing
Virtualization
Web Services
XML
Bob Craig Summary
Bob Craig, based in Stoughton, WI, US, is currently a VP, Customer Experience at OneTrust. Bob Craig brings experience from previous roles at Salesforce and MuleSoft. Bob Craig holds a 1986 - 1991 BS in Electrical and Computer Engineering @ University of Wisconsin-Madison. With a robust skill set that includes AI for Customer Experience, AI for Customer Service, Agile Methodologies, Agile Project Management, Amazon Web Services (AWS) and more. Bob Craig has 2 emails and 1 mobile phone numbers on RocketReach.
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