Manager, Customer Services @ (September 2007 - November 2011)
Business Development Manager @ (August 2005 - September 2007)
Senior Planner, N. America – Onboard Service Menu Design @ (April 2002 - July 2005)
Senior Staff Rep, N. America – Onboard Service Planning and Procedures @ (November 1999 - October 2001)
Manager , N. America – Onboard Service Product Planning and Procedures @ (June 1999 - November 1999)
Senior Staff Rep, N. America – Onboard Service Planning and Procedures @ (September 1995 - June 1999)
Service Director, Customer Service @ (November 1992 - September 1995)
Customer Service Representative @ (June 1989 - November 1992)
Supervisor, Onboard Service @ (January 1986 - June 1989)
Bob Braden Education
Northwest Missouri State University
BS (Double Major - Business Management, Marketing)
1975-1978
Carson-Macedonia H.S. (Iowa)
College Prep
1971-1975
Bob Braden Skills
Policies & Procedures
Airport Operations
Process Improvement
Cross-functional Team Leadership
Operations Management
Vendor Management
Strategic Planning
Program Management
Team Building
Customer Experience
Airlines
Project Management
Project Planning
Customer Service
Change Management
Team Leadership
Customer Satisfaction
Leadership
Analysis
Management
Account Management
Airports
Aviation
Budgets
Business Analysis
Business Process
Business Process Improvement
CRM
Coaching
Contract Management
Contract Negotiation
Data Analysis
Forecasting
Integration
Microsoft Excel
New Business Development
Outlook
PMO
PMP
Pricing
Product Development
Product Management
Quality Assurance
SharePoint
Strategy
Team Management
Telecommunications
Training
Troubleshooting
Wireless
Bob Braden Summary
Bob Braden, based in Chicago, IL, US, is currently a Customer Service, Inside Sales at Woolf Distributing. Bob Braden brings experience from previous roles at Feldco Windows, Siding, Doors and Roofing. Bob Braden holds a 1975 - 1978 BS in Double Major - Business Management, Marketing @ Northwest Missouri State University. With a robust skill set that includes Policies & Procedures, Airport Operations, Process Improvement, Cross-functional Team Leadership, Operations Management and more. Bob Braden has 1 mobile phone numbers on RocketReach.
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