Customer Service and Issue Resolution Agent @ (May 2021 - February 2024)
NYSC @ (September 2019 - May 2020)
Intern @ (September 2017 - February 2018)
Blessing Olaniran Education
Federal University Of Agriculture, Abeokuta
Bachelor of Science - BS (Hospitality and Tousrim)
2014-2019
Blessing Olaniran Skills
Active Listening
Analytical Skills
Attention to Detail
Charity Work
Client Relations
Communication
Community Service
Complaint Management
Confidentiality
Contact Centers
Customer Experience
Customer Interaction
Customer Journey Mapping
Customer Onboarding
Customer Relationship Management (CRM)
Customer Retention
Customer Satisfaction
Customer Satisfaction (CSAT)
Customer Service
Customer Success
Customer Support
Customer-focused Service
Data Analysis
Dispute Resolution
Employee Training
Etiquette
Fintech Customer Support
Fraud Detection
Fraud Investigations
Fraud operations
Interpersonal Skills
Issue Resolution Management
KPI Tracking
Law Enforcement Operations
Leadership
Live Chat Support
Marketing
Microsoft PowerPoint
Microsoft Word
Negotiation
Organization Skills
Presentation Skills
Problem Solving
Regulatory Compliance
Risk Management
SOP Development
Sales
Service Quality
Storytelling
Supervisory Skills
Team Management
Teamwork
Technical Support
Time Management
Transaction Monitoring
Troubleshooting
Volunteer Engagement
Volunteering
Writing skill
Written Communication
Blessing Olaniran Summary
Blessing Olaniran, based in Lagos, Nigeria, is currently a Fraud Operations Agent at Paystack. Blessing Olaniran brings experience from previous roles at Jumia Nigeria, Ikoyi Club 1938, Ikoyi Lagos and LAGOS AIRPORT HOTEL LIMITED. Blessing Olaniran holds a 2014 - 2019 Bachelor of Science - BS in Hospitality and Tousrim @ Federal University Of Agriculture, Abeokuta. With a robust skill set that includes Active Listening, Analytical Skills, Attention to Detail, Charity Work, Client Relations and more. Blessing Olaniran has 1 emails on RocketReach.
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