Professional Services Account Manager @ (August 2020 - May 2021)
Client Experience Manager @ (July 2019 - August 2020)
Customer Success Director, Enterprise @ (June 2018 - April 2019)
Enterprise Customer Success Manager and Solutions Lead @ (November 2015 - June 2018)
Manager, Technical Support and Strategic Accounts @ (January 2014 - October 2015)
Sr. Technical Support Specialist @ (September 2011 - January 2014)
Level 2 Technical Support Specialist @ (July 2010 - August 2011)
Technical Support Specialist @ (June 2008 - June 2010)
Community Support Manager (Freelance) @ (January 2015 - June 2015)
Blake Cohen Education
Commonwealth University-Lock Haven
Bachelor of Science (Business Administration, Management Information Systems)
2003-2007
American University 2001-2003
Bradford Area High School
Blake Cohen Skills
Account Management
Customer Engagement
Customer Success
CRM
Troubleshooting
Technical Support
Integration
Software Documentation
Customer Relations
System Administration
Technical Documentation
Social Media Marketing
Digital Marketing
Social Media
Sales
Strategy
Marketing
Onboarding
Event Planning
Social Media Communications
SaaS
Salesforce.com
Databases
Javascript
Leadership
Cross-functional Team Leadership
Training
Management
Customer Support
Customer Service
Customer Service Management
Communication
Team Leadership
Relationship Building
Fundraising
Customer-focused Service
Relationship Management
User Generated Content
Social Selling
Enterprise Marketing
Small Business Marketing
Customer Centric Solutions
Enterprise Account Management
Donor Management
Strategic Thinking
Emotional Intelligence
Teamwork
Software as a Service (SaaS)
Windows
Cross Functional Team Leadership
CSS
Windows 7
Microsoft Excel
Microsoft Office
Customer Focused Service
Zendesk
Public Speaking
HTML
Project Management
Blake Cohen Summary
Blake Cohen, based in Lock Haven, PA, US, is currently a Member Operations at UltraSignup. Blake Cohen brings experience from previous roles at Articulate, Avail Technologies, Inc., DreamBox Learning and Videolicious. Blake Cohen holds a 2003 - 2007 Bachelor of Science in Business Administration, Management Information Systems @ Commonwealth University-Lock Haven. With a robust skill set that includes Account Management, Customer Engagement, Customer Success, CRM, Troubleshooting and more. Blake Cohen has 2 emails and 1 mobile phone numbers on RocketReach.
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