Blackchair Information

Blackchair is the recognized market leader in change configuration management. Our focus is your investment in Customer Experience, Unified Communications, and Networking technology assets. We enable our global customers to realise the accelerated time to value of these assets whilst providing a predictable method of delivery management. The company has built its Fortune 100 customer base upon the critical need for compliance and regulatory audit, with an ability to track, record and analyse all changes according to required standards. Spotlight, the company’s flagship software platform, is an agile product suite that provides end-to-end oversight of the process of change management and whole systems configuration in real-time. This comprehensive capability to understand and organise change control processes into a historical library that can be activated, allows our clients to package and publish change across the entirety of enterprise environments through automated delivery, regardless of scale and complexity. The following are some examples of how organisations are realizing the benefits of Spotlight today: • Reduce cost and increase quality in Change Control with Audit and Release Management • Improve accountability for Compliancy and Fraud prevention through Security Audit • Know what component or change is affecting your SLA breach in Executive and Ops Dashboards • Manage your investments in Licenses: See usage, control vendor costs and manage inventory • Automate and Standardise Operations – Create Template Standards and Package up Change • Report on your Business Rules – Validate operations are trending towards efficiency or away These benefits inherently lead to improvements in operational efficiency for our clients, especially reducing the time and cos around project delivery, remediation of security intrusions, number of support calls, maintaining SLAs, and change freeze periods.