Blackadder Consulting LLC Information

Blackadder Consulting is a strategic advisory firm focused on helping organizations navigate high‑stakes decisions in CCaaS, AI, cloud migration, and contact‑center modernization. As Founder, I partner with executives, technology leaders, and operations teams to simplify complexity, accelerate transformation, and ensure technology investments translate into measurable business outcomes. My work spans: • CCaaS strategy, platform evaluation, and vendor selection • AI and GenAI deployment readiness across service operations • RFP leadership and bid strategy for both buyers and solution providers • Cloud‑migration planning and ecosystem modernization • Operational assessments and transformation roadmaps I bring 25+ years of enterprise experience, including leading one of the industry’s largest and most complex CX technology portfolios at UnitedHealth Group, to deliver clear, unbiased guidance that helps organizations modernize with confidence and speed. I’ve worked across every layer of the contact center and CX ecosystem — from speech analytics and behavioral insights to routing, quality, and enterprise‑wide modernization. I’ve led global teams, shaped technology portfolios, and guided organizations through major platform decisions and migrations involving Amazon, Genesys, NICE, Google, and Microsoft. I’ve also managed and directed major consulting and systems‑integration partners including Accenture, Miratech, Cognizant, and PwC. Blackadder Consulting exists because organizations deserve guidance from someone who has actually been at the helm — someone who understands the stakes, the complexity, and the operational truth behind AI, CCaaS, and customer‑experience transformation.