Björn Wagner Email
Senior Technical Support Manager @ Helin Data
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Björn Wagner Location
- Amsterdam, NH, NL
Björn Wagner Work
- Senior Technical Support Manager @ (September 2025 - Present)
- Technical Support Consultant and Manager (Freelance) @ (July 2025 - August 2025)
- Technical Support Manager @ (March 2020 - January 2025)
- Technical Support Manager for NAS @ (September 2018 - March 2020)
- Technical Support Manager for Hardware @ (January 2016 - September 2018)
- Customer Experience Advisor and Managed Services Manager @ Cisco International B.V., The Netherlands (July 2015 - December 2015)
- Team Leader Service Delivery Escalation Managers @ (February 2014 - June 2015)
- Global Process Manager and Business Analyst for Ordering and Booking @ (March 2012 - February 2014)
- Customer Service Escalation Manager @ (June 2010 - March 2012)
- Customer Specialist @ Cisco International B.V. (January 2010 - January 2015)
- Inside Sales Representative @ (April 2009 - May 2010)
- Customer Service Sales Specialist @ (January 2007 - January 2010)
Björn Wagner Education
- Friedrich Dessauer School - Vocational School
I completed my vocational training (Qualified IT Specialist with specialization in System Integration)
2002-2005 - Furst-Johann-Ludwig Highschool
University-entrance diploma (English, Biology, Politics, History)
1997-2000 - ICO Innovative Computer GmbH
Qualified IT Specialist for Systems Integration
Björn Wagner Skills
- IT Service Management
- PMP
- Microsoft Excel
- Program Management
- VoIP
- Rugby Union
- Cisco
- Networking
- Product Management
- Go to Market Strategy
- Unified Communications
- Business Process
- ITIL
- Collaboration Solutions
- Strategy
- Pre Sales
- Video Conferencing
- Vendor Management
- Telecommunications
- Technical Support
- Integration
- Cisco Technologies
- Contact Centers
- Call Centers
- Wireless
- Team Management
- Outsourcing
- Business Intelligence
- WebEx
- Service Providers
- Team Leadership
- Sales
- Customer Relationship Management Crm
- Business Process Improvement
- Management
- Cisco Systems Products
- Social Media
- Cross Functional Team Leadership
- Enterprise Software
- Service Delivery
- CRM
- Avaya
- Process Improvement
- Sales Enablement
- Telepresence
- Customer Service
- Project Management
- Routing
- Troubleshooting
- Customer Relationship Management
Björn Wagner Summary
- Björn Wagner, based in Amsterdam, NH, NL, is currently a Senior Technical Support Manager at Helin. Björn Wagner brings experience from previous roles at Helin, Snowflake and NetApp. Björn Wagner holds a 2002 - 2005 I completed my vocational training in Qualified IT Specialist with specialization in System Integration @ Friedrich Dessauer School - Vocational School. With a robust skill set that includes IT Service Management, PMP, Microsoft Excel, Program Management, VoIP and more. Björn Wagner has 1 emails on RocketReach.
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