BitpointX™ AI is an AI-powered ticketing and support platform purpose-built for SLA-driven teams. We help organisations move beyond manual processes with automation, real-time insights, and reliable client communication. For clients, BitpointX AI offers a personalised dashboard with ticket tracking, SLA visibility, chat, and AI-guided knowledge resources. Our AI assistant delivers 24/7 Level 1 and 2 support, escalating critical issues instantly. For teams, it provides a unified ticketing workspace, internal knowledge base, and AI-powered search to streamline operations. Detailed analytics and reporting track SLA compliance, resolution speed, and client satisfaction. Our promise: Automation, Transparency, Speed, and Reliability—enabling organisations to deliver smarter, faster, and more consistent support at scale.
| Website | https://www.bitpointx.ai |
| Employees | 6 (2 on RocketReach) |
| Founded | 2025 |
| Technologies |
JavaScript
,
HTML
,
Font Awesome
+3 more
(view full list)
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| Industry | Software Development |
| Keywords | Mobile App Development, Custom Software, Bespoke Software, Software Engineering, Web Application Development, Application Development, Tech Services, Software Solutions, Web Development, Innovative Technology, It Services, Software Development, Cutting-Edge Technology, Technology Solutions, It Solutions, Mobile Apps, Mobile App Design, Digital Solutions, Web Apps, Web Design |
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2 people are employed at BitpointX.
BitpointX is based in Canberra, Australian Capital Territory.
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Tshiring Sherpa
Frontend Developer at BitpointX
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Sukhad Shrestha
Software QA Engineer at BitpointX
Kathmandu, NP
