Birgit Mapm Email
Corporate Services and Change Director and Transformation Director @ Housing Ombudsman
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Birgit Mapm Location
- United Kingdom
Birgit Mapm Work
- 2025 -now Corporate Services and Change Director and Transformation Director @
- 2024 -2025 Deputy Director of Strategic Service Design @
- 2021 -2024 Global Transformation Director @
- 2017 -2021 Director of Corporate Services and Culture @
- 2012 -2017 Head of Customer Operations and Customer Transformation and College Support - Business Transformation @
- 2010 -2012 Transition Manager and Delivery Manager - Business Transformation @
- 2005 -2010 Change Consultant - Business Transformation @
- 2001 -2021 Business Mentor and Entrepreneur @ Small businesses in Norfolk
Birgit Mapm Education
- Anglia Ruskin University
(Leadership, Business, Entrepreneurship)
2014-2015 -
(Business Management)
-
Bachelor of Science (Economics, Business Management, Social Sciences, Law)
-
Master of Science (Economics, Business Management, English, Education)
Birgit Mapm Skills
- Leadership
- Grievances
- P&l Operations
- IPMA
- Consulting
- Business Transformation
- Msp Advanced Practitioner
- Contract Management
- Disciplinaries
- Operational Planning
- Financial Planning
- Customer Focused Service
- Business Process Re Engineering
- Business Analysis
- Contact Center Management
- Customer Service Management
- Process Improvement
- Customer Service Training
- Strategic Planning
- Business Process Analysis
- Organizational Effectiveness
- Talent Management
- Managing multiple locations
- Business Planning
- Operations Management
- Entrepreneurship
- Systems Thinking
- Program Management
- Strategic Leadership
- Leadership Development
- EFQM Excellence Model
- Change Management
- Foreign Languages
- Shared Service Center
- KPI Reports
- Business Strategy
- Management
- Project Management
- APMP Qualified
- Organizational Design
- Coaching and Mentoring
- Mapm
- Staff Development
- Service Levels
- Transition Management
- Recruitment and Assessment
- Vocational Education
- Performance Management
- Culture Change
Birgit Mapm Summary
- Birgit Mapm, based in United Kingdom, is currently a Corporate Services and Change Director and Transformation Director at Housing Ombudsman. Birgit Mapm brings experience from previous roles at Imperial College London, Eleco plc, Freebridge Community Housing and CITB. Birgit Mapm holds a 2014 - 2015 Anglia Ruskin University. With a robust skill set that includes Leadership, Grievances, P&l Operations, IPMA, Consulting and more. Birgit Mapm has 1 emails on RocketReach.
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