Birendra Paswan Email
WFM Manager @ NEXSYS
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Birendra Paswan Location
- Delhi, India
Birendra Paswan Work
- WFM Manager @ (October 2025 - Present)
- WFM Consultant at Microsoft @ (April 2022 - October 2025)
- Deputy Manager Business Analytics @ (June 2021 - March 2022)
- Assistant Manager @ (May 2019 - May 2021)
- Lead Scheduler @ (January 2018 - April 2019)
- Scheduling Analyst @ (June 2016 - December 2017)
- Mission Control Analyst (RTA) @ (June 2015 - May 2016)
- WFM Coordinator @ Convergys (June 2013 - June 2015)
- Team Leader @ (February 2011 - June 2012)
- Senior Customer Service Representative @ (November 2009 - June 2012)
Birendra Paswan Education
- Magadh University
Bachelor of Arts - BA (Economics)
2010-2013 - Kankinara Himayatul Ghurba High School
Higher Secondary (Science)
2005-2007 - Kankinara Arya Vidyalaya
High School (Athelete)
1999-2005
Birendra Paswan Skills
- BPO
- Team Management
- Business Development
- Call Centers
- Service Delivery
- Telecommunications
- Management
- Leadership
- Business Analysis
- Outsourcing
- CRM
- Process Improvement
- Training
- ITIL
- Capacity Planning
Birendra Paswan Summary
- Birendra Paswan, based in Delhi, India, is currently a WFM Manager at NEXSYS. Birendra Paswan brings experience from previous roles at Beyondsoft and Teleperformance. Birendra Paswan holds a 2010 - 2013 Bachelor of Arts - BA in Economics @ Magadh University. With a robust skill set that includes BPO, Team Management, Business Development, Call Centers, Service Delivery and more.
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