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Billy Wheeler Location
Charleston, SC, US
Billy Wheeler Work
Operations Supervisor @ (July 2025 - Present)
Manager, Customer Service @ (March 2023 - May 2025)
Technical Lead, Customer Service @ (June 2021 - March 2023)
Technical Service Coordinator @ (August 2019 - June 2021)
Representative @ (August 2019 - December 2020)
Technical Specialist and Support @ (October 2017 - August 2019)
Project Manager and Residential Engineering Field Rep @ (May 2017 - October 2017)
Crew Leader and Street Light Patroller @ (January 2008 - April 2017)
Utility Worker @ (June 2003 - June 2008)
Billy Wheeler Education
University of Memphis
Bachelor of Business Administration - BBA (Business Information Technology)
2013-2017
Billy Wheeler Skills
Account Management
Analytical Skills
Analytics
Attention to Detail
AutoCAD
Bill of Materials
Biomedical
Business Analysis
Business Development
Business Process
Call Center Administration
Chatbots
Coaching
Coaching & Mentoring
Communication
Construction
Contact Center Management
Contact Centers
Continuous Improvement
Coordinate construction on major projects
Critical Thinking
Cross-functional Team Leadership
Cross-team Collaboration
Customer Escalation Management
Customer Experience
Customer Experience Management
Customer Relationship Management (CRM)
Customer Satisfaction
Customer Service
Customer Service Management
Customer Success
Customer Support
Documentation
Electricity
Energy
Epicor ERP
Geographic Information Systems (GIS)
High Performer
Interactive Voice Response (IVR)
Interpersonal Communication
Java
KPI Reporting
Key Performance Indicators
Leadership
Lean Manufacturing
MIS
Manage multiple company projects
Manage multiple customer contracts
Management
Management of Direct Reports
Manufacturing
Metrics Driven
Microsoft Excel
Microsoft Office
Microsoft PowerPoint
Microsoft Project
Microsoft Word
Monitoring Performance
New Hires
Onboarding
Operations Process Improvement
PLC Programming
Performance Appraisal
Performance Metrics
Performance Motivation
Personal Development
Problem Solving
Product Management
Product lines
Production Equipment
Programmable Logic Controller (PLC)
Project Management
Project Planning
Public Speaking
Refrigeration
Research Skills
SAP ERP
SQL
Sales
Self Service
Skilled Multi-tasker
Software Implementation
Strategy Implementation
Supervisory Skills
TCPA
Team Development
Team Leadership
Team Management
Team Motivation
Teamwork
Technical Drawing
Technical Support
Technical Understanding
Troubleshooting
Workforce Performance
Written Communication
Zoho CRM
Zoho Desk
Billy Wheeler Summary
Billy Wheeler, based in Charleston, SC, US, is currently a Operations Supervisor at New South Construction Supply. Billy Wheeler brings experience from previous roles at AHT Cooling Systems USA and Primerica. Billy Wheeler holds a 2013 - 2017 Bachelor of Business Administration - BBA in Business Information Technology @ University of Memphis. With a robust skill set that includes Account Management, Analytical Skills, Analytics, Attention to Detail, AutoCAD and more. Billy Wheeler has 2 mobile phone numbers on RocketReach.
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