Bill Rice Email & Phone Number
Director, Customer Service @ The RealReal
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Bill Rice Location
- New York, NY, US
Bill Rice Work
- Director, Customer Service @ (April 2023 - Present)
- Associate Director, Education and Experience @ (February 2022 - Present)
- Senior Customer Service Manager, Outsourced Operations @ (April 2020 - February 2022)
- Director Of Training and Process @ (July 2017 - September 2019)
- Customer Service Integration Manager @ (May 2010 - July 2017)
- Contact Center Operations Manager @ (January 2007 - May 2010)
- Manager, Learning and Development @ (January 2005 - January 2007)
Bill Rice Education
- Lehman College
BS (Business Admin/Healthcare Specialization)
Bill Rice Skills
- Vendor Management
- Performance Management
- Contact Centers
- Team Building
- Call Centers
- Customer Satisfaction
- Customer Experience
- Coaching
- Process Improvement
- Change Management
- Leadership
- Management
- Call Center
- Customer Service
- Training
- Workforce Management
- Technical Support
- CRM
- Microsoft Office
- Operations Management
- Visio
- Microsoft Excel
- Strategic Planning
- Leadership Development
- Managerial Finance
- Customer Retention
- Project Management
- Business Process Improvement
- Customer Relationship Management (CRM)
- Customer Service Management
- Continuous Improvement
- Contact Center Management
- Contact Center Operations
- Training & Development
- Team Leadership
- Customer Service Operations
- Business Process Outsourcing (BPO)
- Employee Training
- Training Needs Analysis
- Communication
- Learning Management Systems
- Training Facilitation
Bill Rice Summary
- Bill Rice, based in New York, NY, US, is currently a Director, Customer Service at The RealReal. Bill Rice brings experience from previous roles at The RealReal, The New York Times and Publishers Circulation Fulfillment. Bill Rice holds a BS in Business Admin/Healthcare Specialization @ Lehman College. With a robust skill set that includes Vendor Management, Performance Management, Contact Centers, Team Building, Call Centers and more. Bill Rice has 2 emails and 4 mobile phone numbers on RocketReach.
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