Bill Grady Email & Phone Number
Director, Design and UX Research, Customer Service @ Amazon
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Bill Grady Location
- Austin, TX, US
Bill Grady Work
- Director, Design and UX Research, Customer Service @ (June 2025 - Present)
- Director, Head of Design and User Research, IBM Cloud @ (October 2017 - June 2025)
- Designer in Residence, Office of the General Manager of Design @ (September 2016 - September 2017)
- Program Director, Watson Brand Strategy @ (April 2015 - September 2016)
- Program Director, Watson Brand Strategy @ (April 2015 - September 2016)
- Brand Strategist, IBM Corporate Headquarters @ (July 2014 - April 2015)
- Industrial Designer, IBM Corporate Headquarters @ (January 2011 - June 2014)
- Industrial Designer, IBM Systems and Technology Group @ (November 2007 - December 2010)
- Client Representative @ (January 2005 - October 2007)
Bill Grady Education
- New York University
Master of Business Administration (M.B.A.)
2014-2016 - Georgia Institute of Technology
B.S. (Industrial Design)
1999-2003
Bill Grady Skills
- Product Design
- User Interface
- Product Development
- User-centered Design
- Industrial Design
- Design Strategy
- Design Management
- Experience Design
- User Experience
- Interaction Design
- User Interface Design
- Customer Experience
- Customer Journey Mapping
- Persona Development
- Creative Direction
- Persona Creation
- Rapid Prototyping
- Brand Strategy
- Consulting
- Leadership
- Management
- Program Management
- Strategy
- Problem Solving
- Marketing Strategy
- Strategic Planning
- Business Development
- Project Management
- Art Direction
- User Centered Design
- Design
Bill Grady Summary
- Bill Grady, based in Austin, TX, US, is currently a Director, Design and UX Research, Customer Service at Amazon. Bill Grady brings experience from previous roles at IBM. Bill Grady holds a 2014 - 2016 Master of Business Administration (M.B.A.) @ New York University. With a robust skill set that includes Product Design, User Interface, Product Development, User-centered Design, Industrial Design and more. Bill Grady has 1 emails and 2 mobile phone numbers on RocketReach.
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