Senior Operations Manager @ Sykes (March 2013 - March 2014)
Sr. Account Manager @ (June 2004 - March 2013)
Bill Backus Education
Wayne State University
BS (P. Admin and Pychology)
Bill Backus Skills
Customer Satisfaction
Troubleshooting
Call Center
Leadership
Coaching
Customer Experience
Customer Service
Call Centers
Account Management
BPO
Process Improvement
Software Documentation
Workforce Management
Team Building
Recruiting
Customer Retention
Outsourcing
Human Resources
Outlook
Contact Centers
Bill Backus Summary
Bill Backus, based in Denton, TX, US, is currently a Managing Partner at Backus and Associates LLC. Bill Backus brings experience from previous roles at Sykes and Sykes Home powered by Alpine Access. Bill Backus holds a BS in P. Admin and Pychology @ Wayne State University. With a robust skill set that includes Customer Satisfaction, Troubleshooting, Call Center, Leadership, Coaching and more. Bill Backus has 3 mobile phone numbers on RocketReach.
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